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Business Profile

Motel Reservations

Econo Lodge (OK348)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motel Reservations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2023

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This establishment has thieves! I was a victim of theft. The receptionist was rude, had an extremely ugly attitude and above that - was refused my money AND my stay! My wife booked this property, unknowingly that the company adhered to such a strict "guest" policy. The receptionist saw me and my son and her attitude was not even inviting. When she realized that I had a family of 5, she let me know that the reservation could only hold four people. NEVER being a situation like this before, I asked if my wife and kids could be checked in and I would even sit in the lobby so she could watch me, if she was worried about my lying. She refused that option, stating the reservation was in my name and it could not be switched - I would have to book another room under my wife's name. When I let her know that was not an option for me, I requested a refund - at which time she told me to go through hotels.com, which is where I made my reservation. I did that. Hotels.com reached out to the hotel to ask for a waiver on the stay and they refused the waiver option. At that point, I asked if only I could check into the room then, since I could not receive a refund. For no other reason - I was told NO. During this whole time, the woman stared at me with hatred in her eyes. My wife came in on my behalf to get understanding and she was extremely hostile and haughty with my wife to the point where my wife had to ask her why she was looking at me so angrily. It was clear that the woman had a clear problem with me and why? After two full contact with ************* corporate team neither conversation ended with me receiving a refund or even a voucher for another stay! Matter of fact, their solution was for me to sign up for a Choice Rewards account and "give me ***** points"! My wife looked to see how many points would equal one stay and it was *****! How else was I supposed to "earn" these points? By BOOKING more rooms with the hotel! How is that a fair resolution?

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