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Business Profile

Motorcycle Dealers

Oklahoma Honda-Suzuki

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the date of June 9, 2024, I was browsing motorcycle listings on ******** Marketplace which brought me to an ad that Oklahoma Honda-Suzuki had posted. I liked what I saw so I made my way to the company website. On their website, they claim you can pre-qualify with no hit to your credit score. Basically, you can do a soft pull and find out if you have a shot at financing when you submit an application for credit. I did the steps to pre-qualify and went about my work night after I finished submitting my pre-qualify application and gotten the approval. On the date of June 11, 2024 a salesman by the name of ******* called my cellphone to speak with me about the bike. He told me I had been approved and what my payment would be. This was odd and I told him I had only pre-qualified. He then lies to me on the phone saying "a soft pull lets me see the terms and financing." Being an educated man I know this is not true as I am not a beginner with credit applications and finance. I ended the conversation saying I would think about it.I checked my credit report later on and found out that Oklahoma Honda-Suzuki had in fact ran an application for credit, for me and in my name, without my signature, approval and consent. No one from that dealership called to ask if I wanted to apply for financing. I feel like they deceived me as a customer stating I could pre-qualify and then use my information to apply for financing without my knowledge and consent. Now I have a hard inquiry, my credit score and my buying power are now impacted because they felt the need to apply for credit in my name without my consent.

Oklahoma Honda-Suzuki is NOT a BBB Accredited Business.

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