We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

Curtis Refrigeration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2021 We purchased an AC/Heater unit from Curtis Refrigeration in Duncan *** The check cleared in January 2022. $6200. and we are still waiting for the units to be put in. Repeated phone calls went unanswered. Promise unkept when we did communicate . And only a couple of occasions the phone calls were returned with numerous excuses and with a promise of a date to be put in and never show up. Waiting Over 20 months is long enough for this and we would like my money back. Everyone we spoke to advised against installing a product by CURTIS HVAC since that would invalidate the warranty. We were told the unit has been at the shop since February 2022.

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 14th 2022 I purchased an **/Heater unit from Curtis Refrigeration in ****** OK. The end of December my heater was put in and am still waiting for the ** to be put in. They disconnected the ** unit when putting in the heater so my ** unit is totally unusable at this point. Repeated phone calls and email has been sent. On only a couple of occasions the phone calls were returned with numerous excuses and with a promise of a date to be put in and never show up. 4 mos is long enough for this and I would like my money back. I will even pick up the ** unit and find someone else to install it. I have been advised the unit has been at the shop since Novemebe 2022

    Business Response

    Date: 03/02/2023

    this was taken care of two weeks ago

    Customer Answer

    Date: 04/03/2023

    The company has finally come out and installed the unit after the threat of legal action

Curtis Refrigeration is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.