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Business Profile

Debt Relief Services

Eagle Imaging

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by a collection agency that a bill that was accrued 2 years ago byEagle Partners had been turned in to them. After several phone calls to collections, to Eagle Partners, and my insurance company the info was this: Eagle mis coded the claim and the amount they requested was not paid. Eagle received notification of this, and a revision needed to be sent. In the meantime, I paid a ***** bill and heard nothing else until 3 months ago when I got the call from collections. A revision was not sent , my insurance company said if the appropriate revisions were not made within a year of the charge, Eagle being a ppo provider with ************ it should be written off. Also, Eagle owes me *****. I have called Eagle and the collection agency numerous, numerous times! I have sent emails and spoke to ************************* , a manager. I sent him two copies of the eobs and several emails about an update absolutely no response. Initially when I received a message about the bill I paid a payment.. and the next day I gathered info. that the charges were not my responsibility. That day I called to dispute.. so was assured no payment would be taken out. Well, it was taken out of my account, so I called again! The bank reversed the payment. Then the following month it was taken out again , a ***** less so it would go through. (Without permission!) I go back to the bank and dispute anything from them as far as charges. I have called and called diligently and am told the account is in dispute wait 30 business days , and so I have! ******************** will not respond to my emails, calls, and when I call to ask for him he is in a meeting. I have asked for info of his superior and am told tht cant be given out. ******************* was suppose to relay info and resolve this issue hasnt happened! I called today and was told collections has been notified by email to allow reverse charge to Eagle partners, and they refiledMay 2nd, I received nothing of this transaction!

Eagle Imaging is NOT a BBB Accredited Business.

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