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Business Profile

Towing Company

Tri County Towing and Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my car towed by Tri County on February 16th ********************************************************************** with a diagnosis on February 23rd. They said they could not fix the problem and had it towed to a manufacturer. I was uninformed on where they were sending it, but was told that Tri County would contact me when my car was serviced. I continued to check in with them and on February 28th I was finally told that my car was at ******************************************* so I called *********** that same day to find out what was going on and they said that they had just been given the "go ahead" that day from Tri County to order the part that I needed and that my car should be ready on Thursday March 2nd. Today is March 3rd, and *********** isn't answering or returning my phone calls. I work out of town so I'm certain this has cost me my job, but it's also cost me my freedom and disabled me from being able to do the day to day necessities as a mother and adult and I'm expected to pay two different businesses now for their negligence. Lastly, the part needed for my car is just a key and the service required is to program it to get my car out of anti theft mode, I was told this would be a 2-3 day job.

    Business Response

    Date: 03/20/2023

    SEE ATTACHED

    We have been in contact with the person

Tri County Towing and Recovery is NOT a BBB Accredited Business.

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