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Business Profile

Property Management

Van Meter Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/20/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m a property owner in Marshall County and hired Van Meter Property Management in 2021 to manage my property as a rental. I pay $180 per month for their services. I feel the company has mismanaged my property and has broken the contract. Last year the company hired a plumber and the plumber didn’t finish the job so I was charged for two separate plumbers to complete one job. The company didn’t accept responsibility for their mistake and to this date won’t provide documentation of home inspections. The tenants have two cats in the home and Van Meter says a deposit has been paid for the cats but Van Meter is refusing to provide documentation of this and isn’t responding to my emails after stating the tenants don’t feel safe with me when I inquired about the deposit. I live out of state and have never spoken to or met the tenants. I’m ignored by a company I pay each month and cannot get them to send me any documents pertaining to my property.

    Business Response

    Date: 06/24/2022

    06-22-2022

    Reference ID ********

     

    The response to this complaint exceeds the 2000 character limit and is posted as an attachment. 


    In response to t
    Regards,
    Martin Van Meter, Broker
    Van Meter Realty
    Van Meter Property Management

    Customer Answer

    Date: 06/25/2022


    Complaint: ********

    I am rejecting this response because:

    I have never received documentation via mail or email showing a deposit has been made for the two adult cats that have been inside the house.  I was told via email that a deposit was made for the adult cats and when I asked for documentation because I believe I’m being lied to, I never heard back.  After sending more than two follow up emails I was informed the property manager would be in touch but I have still not been contacted.  I feel this is an easy resolution and the fact that no one at the company can show me proof the tenants put down a deposit for two cats leads me to believe I was lied too and that this company is dishonest and misleading.  
    As for the plumbing issues, I was told the original plumber didn’t finish the job and had quit the company he was working for and that is why they hired a second plumber.  I wasn’t aware of this until my statement from them and I told them I should have been notified just as they had notified me the first time.  
    At this point all I want is proof of the cats deposits.  If none can be provided the company has shown they don’t follow their own rules for the leases they make and are dishonest.  I was told via email a deposit has been made but no one to this date has provided proof of this.  
    Sincerely,
    Karen ******* 
    Karen *******

Van Meter Property Management is NOT a BBB Accredited Business.

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