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Business Profile

Childrens Play Programs Instruction

KidStrong

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Childrens Play Programs Instruction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed both of my kids up for a ( 4 week) trial and then at the rate offered $109/kid (military discount). One kid decided he didnt want to participate (before the trial ended) and I was charge $298 (149/kid) . I immediately called the company spoke to ******, who said I would receive a call back and did not. Next month comes and I was again charged $298. I call ****** again and he said I would either get a refund or be paid in full for nearly 6 months (but that he would have to ask his team) which would cover through April with $58 charge that month . I was fine with either option, but was expecting a call back. Again no return call.Now I am waking to a $29 charge on my card. I will be disputing the $29 charge. But I need answers. The next charge should not be until April and at that point I cannot do business with this company . I will shout it from the rooftops if they continue to ignore me.Also . We opted not to get a t shirt, and was never given one to begin with so please do not say this is a jersey fee.

    Business Response

    Date: 01/29/2024

    We promptly reached out to her and were made aware that her communication was with a different department in our organization. Our ***************** Services area has corrected her billing issue for her family. She was given the information to directly contact the Center Director, should she have any needs or issues moving forward. 

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