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Business Profile

Executive Suites

Intown Suites Extended Stay

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been renting a room at InTown suites since April 28, 2023. The property requires payment in advance. I have two receipts. 4-28-23 paid for 3 weeks, overcharged $55.09.5-11-24 paid for 2 more weeks overcharged $109.68.Need refund of $164.77 On their website, the rate is advertised as $33 a night for the room type I booked. BOTH receipts show that the rate is $33 a night. After I paid the second time, I thought it seemed way more than it should have been. I calculated what it should have been for $33/night plus taxes, fees, and my $50 deposit. When I determined the amount I was overcharged, I went to the office and spoke with ***** the manager. He handed me a THIRD receipt and said I gave you the wrong receipt. I should have given you this one. The 3rd receipt showed daily detail where they started charging $40/night after two weeks.. BOTH times I paid, they did not show me this detail when I signed the Room Agreement. The only receipt I was given prior to complaining showed my rate at $33/night. And their website continued to show $33/night. The manager tried to say that rate is only for the first booking, but NO WHERE on their website does it indicate the rate is for first time only. Further, on my first booking I paid for 3 weeks (one of which was at the higher rate). The manager was rude and dismissive. I contacted their corporate office using their online complain form. I got a response saying talk to the manager. So I talked to the manager a SECOND time and he was even more rude and dismissive. He refused to even look at the bill with me and would not answer any questions at all. He basically said thats what the computer said and I cant change it. So, we filed another complaint using their on-line system AND I have filed a dispute through my bank. If you could also help put pressure on them, I would really appreciate it. I work in fast food and dont make a lot of money per hour, so the is a lot of money to me.

Intown Suites Extended Stay is NOT a BBB Accredited Business.

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