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Business Profile

Mailing Services

The UPS store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a package to the UPS store to overnight refrigerated medication to my father. I paid $261.36 to have it arrive the next day which would have been 2/7/25. From what I can tell on the tracking information, this package did not get put on a truck until 2/7 and as a result, my father is waiting another 3 days for his medication to arrive. I called the location to at least be refunded for the overnight charge I paid and the manager yelled at me and said it’s not his problem. He said I need to talk to a driver. I asked to be connected with the owner of the store and he hung up on me. Now every time I call the store to try and speak with someone, he won’t even answer the phone. I’ve even tried calling the 1-800 customer service number for UPS and they continue to direct me back to the actual location I shipped from.

The UPS store is NOT a BBB Accredited Business.

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