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Business Profile

Plumber

Suntech Heat and Air

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around March 1, 2023 I contacted Suntech to diagnose and repair my air-conditioning unit located at my home. A technician came and informed me it would be approximately $4900.00 to repair it; however, they could replace it with the same brand new unit, along with a 10 year warranty for approximately $7900.00. I was retiring in May and the Unit was already 13 years old so I decided to save some headache's and replace the whole unit. The unit was installed on 3/15/23. The first issue was that the unit was installed crooked in the opening then after several other issues the job was complete. There were no problems in the summer and then in January or February of 2024 there was a long cold period where the temperature outside did not get above 30 degrees and the heater would not heat the house above 65 inside.
    A Tech was sent out and after a week the thermostat was replace because of the configuration of the unit.
    Now the fan only has 2 or 3 speeds in the heat mode. It is supposed to be a variable speed ultra quite fan like the Original Unit. NOTE; the original unit was a ***** * ********* The unit they replace it with is a ***** * *******.
    I am not a heat and air Tech and can not tell you the difference other than the numbers are different and the units do not work the same.
    Now they want $138.00 to diagnose the problem which should be a warrantee issue, but because I didn't have a service contract it is not covered.
    I have talked to **** at Suntech about the difference in the units and he assured me they were the same although the filter on the new unit had to be relocated under the floor of the closet where the units sits.
    I am retired from the DOD and on a fixed income. I am not able to fork out $138.00 just to look at the unit that they assured me was under a 10 year warrantee.
    It is my belief that this is a lesser unit than what I had, maybe someone who I could trust could verify that for me and get it replaced or fixed. They got paid, now they need to stand

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