Complaints

This profile includes complaints for Oak Tree Country Club's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oak Tree Country Club

  700 Country Club Dr Edmond, OK 73025-2706

• 

  Oak Tree Country Club

  6205 Oak Tree Rd. Oklahoma City, OK 73008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, 6 May around 1pm while driving south on ********, my car was hit by a golf ball hit by a golfer teeing off on the hole that runs parallel to ********. The ball left a dent in my hood and broke the windshield. I spoke with the interim general manager, *********************, who promised to get back to me with more information. I never heard back from **** again after the initial contact despite sending several emails asking for updates and calling several times trying to speak with him. I am requesting reimbursement for $312.47 for the cost of replacing the windshield. I am not seeking reimbursement for the dent in the hood.

  Business Response

  Date: 05/22/2023

  I am the General Manager of ***********, located here in ******, **.  We received notification in the mail today that we had a complaint filed against our business and it was assigned a complaint ID of ********.  I am addressing this to **** as she was listed as the sender of the letter correspondence.  The reason I am contacting you is that we only received this letter, dated 5/13, today.  Because we did not receive this letter until today, we have missed the 5-calendar day window of response.  I am seeking assistance in being able to submit a response and explain our case as to why this is an inappropriate claim.  Could you please help me with this or direct me to the party with whom best to speak?  I have provided a response/explanation for the claim below as well as attaching the email correspondence trail between myself and the claimant, **********************  As you will see from the attached, **************** acknowledged acceptance of my response and even thank me for the efforts that were made.  Thank you in advance for any assistance you may provide.

   

  Response:  On Saturday, May 6^th, I received a call from a Mr. *********************** at 3:44PM, detailing that his vehicle was struck by a golf ball at roughly 1:20pm while being driven by family Members staying in his home whilst he was traveling out of the country.  Our call lasted a total of 6 minutes and 26 seconds according to my call log.  His family Members stopped, talked to two individuals that were on the adjoining hole in a golf cart.  The individuals apparently apologized for the incident but the family of **************** did not obtain any names or information other than a physical description.  I took that information from **************** and explained what our next steps would be.  I explained that immediately following our call, our staff would be dispatched onto the golf course to investigate and attempt to locate the two individuals based on the description.  I also informed **************** that typically, the golf course is not liable for errant golf ***** or for damage to property as a result of a customer/Member on the golf course.  I explained that I was new to the facility and would confirm this, but that I was confident in that being the case.  Further, I explained that what we do is make every effort to identify and connect the two parties so that they may find a resolution. 

   

  Unfortunately, as a result of the delay between the time of the incident and it being reported, we were unable to located the individuals based on their description.  Further, they did not match the description of a known Member of the Club or golf cart as it was not a Club cart, but a privately owned cart.  Based on the information gathered while investigating and trying to locate the responsible party, we believe that they were most likely a community resident that was using the golf course without permission.  I sent a final follow up to **************** on the morning of Sunday, May 14^th, explaining to **************** that the delay in my response was the result of some personal issues I experienced that kept me away from the Club the ensuing week.  I further explained that we were unable to locate the individuals and let him know that I had confirmed that the liability for such instances falls on the those responsible for the damage.  He sent me a reply thanking me for following up and expressing that the delay in responding was understood.  He made no mention of reporting anything to the BBB and shared appreciation for our efforts in trying to identify the responsible party. 

   

  All the best,

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  

  Thanks for your help with this. The business responded to me after I filed the complaint but apparently before they received notification from you. No further action needed. 

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

   

  
  Sincerely,
  
  *********************