Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last five years, the home that I own at meadow townhomes and **********, ***** has had issues with the **** We have constantly had issues with the property management group, not to answering the phones or responding to any issues that they are supposed to be covering with. The amount that we pay monthly in our HOA fees. The account representative **** is lacking the manager skills needed in order to fix the issues or even a respond back to an email or a phone call. The tree routes that surround the property are starting to impede in the plumbing of my home, especially the downstairs, which it's causing the plumbing to back up throughout my home. Due to this issue, there have been multiple incidents where the toilets and tubs and sinks have now started to back up into the home, causing various damage, including roof wall in and cabinets, starting to swell and other issues that come with any type of water damage. After numerous visits from different repair people to bandage the problem. We are still having major issues that need to be completely. Eradicated. this is a known issue, even to ****, and it is still not being fixed. After the 5 years since the first incident, the last incident was just a few days ago, and still someone came out to bandage. The issue, but it is still going to happen unless it is completely done

  

  Business Response

  Date: 02/04/2025

  *******,thank you for reaching out regarding your complaint. After looking into this issue, we were able to gather all documents to provide ourselves a timeline. A couple of years ago, we were notified of plumbing issues within this unit. The plumber notified us that it was due to roots in the main line and feminine products being flushed down the toilet. The board agreed to split this charge with the homeowner. Then in November of 2024, we were notified by the homeowner,*******, that she was experiencing plumbing issues and leaks, claiming this is an issue of roots in the main line. Looking at the invoice from the plumber, he fixed multiple parts on the toilet and also repaired the **** that was causing the leaks. If roots were in the main line, it would cause the entire building to experience issues with backups. We have not received any additional complaints regarding plumbing issues from this building. This home is the last feed to the main line. If there were an issue of roots, this home would be the last home to experience the issue. At this time, we have no reason to believe there is an issue with roots in the line since we have not been presented with any documents stating so, or received any calls from units in the same building that would have been affected.

  Customer Answer

  Date: 02/05/2025

   
  ********** ********
  
  I am rejecting this response because: We have been communicating with the h o a manager every time this issue pops up named ****. It is hard to actually reach him because there are times he doesn't respond to text messages as well as phone calls on various lines that he has provided for us. We have also reached out on the h o a portal where my husband sets up the payments to come out of our accounts, as well as try to speak with him in person. He actually showed up to the hall a few weeks ago, just long enough to ask for the bills from what we paid for for the services. And then he ran from my ********* law, who is currently living in the home. We have also spoken with a repair man that **** sent out to take care of the issue who has stated that yes, **** is aware of the roots are a problem and keep sending him out for temporary fixes. He's told us that he knows that the roots are an issue, and this is a gentleman that is contracted out by ****, who works for this company. He is currently waiting to hear back from him. With the estimate to completely fix this issue but unfortunately the only means of communication that he has with him. It's via email, and he has yet to have a response. After having to go in and doing an extensive bandage, the last time, the leaks I flood it to home, which was within the last few weeks. Every time this situation happens, we either call or text, various numbers that are provided. So we have done our due diligence on this matter. 
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/10/2025

  Some of the lines provided to you are the board members personal numbers. It has been brought to our attention that the calls have been excessive. If they do not respond, we have no control over this. Yes, **** has stated that the roots were an issue in the past, but are not the current issue, as there is only an issue with this particular unit and not affecting the entire building. The only way that the issue could be roots, is if every unit in this building were experiencing issues. 

  Customer Answer

  Date: 02/10/2025

   
  ********** ********
  
  I am rejecting this response because: other residents are currently having the same issues. They have actually approached my sister in law and her partners on numerous occasions.  I have even received a phone call from 2 residents who obtained my number from my in laws to tell me they are planning on seeking legal action against the property because of the issue. If you read the receipts that I submitted, the company we had to come out along with the repair person that **** sent. ****** that there are issues with the roots growing into the pipes. He even showed my family the roots himself.  He is waiting to hear from **** to doing the complete removal job, this situation has not been communicated to you it seems by your representative. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached the 24 maintenance issues and timeline since we occupied the home on 11/22/2023. This includes no water for over 24 hours and no heat for ********************************************************************************************** We can not leave any items on the floor in the garage due to the damaged door leaking. The water blows through the door when it rains and soaks everything in that area, which is where the washer and dryer are. We had to put down carpet and slip proof matting due to the two falls I had when it was wet. I was informed the owner would make no further repairs and the property center would entertain an early termination. I would like a timely response back in writing as to when I can move out without penalty. I do not want to wait another 29 days for a response. I would also like the reporting to the credit bureau reversed for the late payments. Paying late was the only way I could get a response from anyone for the active maintenance issues.

  

  Business Response

  Date: 09/16/2024

  Hello, 

  We received this complaint 12 hours after your email. I apologize that nobody responded to you immediately, but this has since been resolved. No late fees will be reimbursed since rent was paid late. We have offered an early termination. 

  Customer Answer

  Date: 09/16/2024

   
  Complaint: ********
  
  I am rejecting this response because: I tried to call ****** again today to get this resolved timely. I was once again sent to her voicemail. I had to go to the office to meet with ****** today requesting a response to my email about a move out date of Sept. 30. She said she had not received any of the numerous messages, texts or the email I sent. I proceeded to show them to her on my cell phone as proof of the continued efforts of communication. She said I had to do a 30 day notice to receive no penalties, which is costing me an additional $675.00. ****** sent me an email response confirming this. I submitted my noticed and gave my new prospect the date I could take possession. I then received an email agreeing to the early termination but they will keep my entire security deposit not including damages or unpaid charges of *******. This is not what was agreed to on no penalties. I am requesting them stick to their original agreement of no penalties for the mutual early termination. I also do feel they should have accepted the move out notice for Sept. 30 due to all the delays in responding to my issues and the still unresolved maintenance issues. I am not going to fight with them about this. I have proof of two habitual issues documented. One for no water for over 24 hrs due to a busted water pipe and the other for no heat for 48 hrs due to the heater going out over New Years weekend. I will be consulting an attorney and the *********************** 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/18/2024

  We have done everything right, and honestly, have gone above and beyond for her.Her ac is working, its about 20 years old so its not working great. But she does have cold air. The owner of the property allowed us to let her out of her lease obligations early. She turned in a BBB complaint after she didnt receive a response in less than 12 hours from my staff. Then she sent my staff 1 email. To my knowledge we are not keeping her deposit, we are treating it as normal. If she has damages when she leaves they will be addressed. She is obligated to turn it into us clean and in the same condition it was recieved. Anything different will be held out of the security that is more than normal wear and tear per the landlord tenant act. The other day she called while ***** was at lunch asking about that and ****** said that ***** would get back with her.  We are being more than generous letting her out of the lease with no penalties. I have no idea why she is being so difficult now.  I would also like to thank ******, for highlighting how fast we resolve maintenance issues and issues outside of our control or the landlord's control. Having a busted water pipe is 100% out of our control, which she stated was fixed in 24 hours. Thats an amazing turnaround time and any judge in ******* would also agree that is within reasonable time frame to respond and repair. Thats an excellent repair time. Even homeowners can't get things done in 24 hours in most cases. Additionally, a 48-hour turnaround time to getting heat over a holiday weekend,is also amazing! Situations like this are also why we require our tenants to carry renters insurance, stated in their lease. It would have provided her accommodations until the issue was resolved. 

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I don't agree with what ****** said and have the documents to back up the issues. The repairs were not made within 24 or 48 hrs. That is the amount of time it took for US, the tenants, to get access to water and get electric heaters purchased to have heat. It took over a week to get the heater fixed and then there was a second repair to it. The water took several trips to finally get working correctly. I will accept this because they sent an updated document stating they would only keep damages from my SD instead of the entire thing. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a home through The Property Center. I have contacted them multiple times by phone, email, and placing work orders. There are multiple issues with the home that we live in and the Property Center just keeps saying the homeowner isnt wanting to fix anything on it. We did agree that we could do a mutual agreement and break the lease. The deal was we pay and stay through August 2024. When I got the paper work by email, they wrote the move out date as 7/31/24. I called and spoke with ***** who said that was correct BUT we would still have to pay for August. She called that a lease breaking fee. Well, due to the miscommunication I then did not have the funds to move, as we would pay for rent there, not living there, a deposit AND 1st months rent at a new place. Im not sure why we were paying a lease breaking fee. We were only moving because the homeowner doesnt want to fix anything on that home. *** been told he would like to sell the home.I did ask if they can ask the homeowner to take money off of my rent because we have a $600 electric bill. I emailed ****** on August 1st, she sent me a response and I emailed her back but I have yet to hear back from her. The Property Centers ****** reviews are terrible, and so Im sure I am not alone in this situation. It seems as if they are very careless when it comes to their tenants. What I am wanting is A, make the landlord fix the problem, AND pay half of my electric bill or B, we can move with no fees.

  

  Business Response

  Date: 08/22/2024

  ********, 

  Looking back at the work orders, there is nothing outstanding, nor anything that needs addressed. We believe that the $600 issue you are mentioning is due to the ** running. Unfortunately, after having numerous techs out to the home, there is nothing wrong with the unit itself. It is functioning to the best of its' ability. We, as a management company, can only do what we have authorization from the owner to do. Therefore, we can not make any decisions without the owner approval. The owner is not going to replace an ** that is not broken. The owner has provided the option to let you move out early, and pay 1 month of rent as a lease break fee. 

  Customer Answer

  Date: 08/23/2024

  *
  ********** ********
  
  I am rejecting this response because:
  There are no work order as if now because yall marked it as COMPLETE YESTERDAY! The Property Center had one of their guys come out to my house on a Saturday and he told us YES THERE IS SOMETHING THAT ISNT RIGHT! This is crazy! Yalls reviews say it ALL and I will not be leaving a good one when we move in January!
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/29/2024

  ********, 

  I apologize that we can not agree on this matter. The ** is running to the best of it's ability. If the property owner does not want to replace the **, they do not have to, since it is running at the best of its ability. Again, we are the management company, not the owner of the property. We can not make financial decisions on behalf of the owner. At this point, there is a functioning ** that the owner will not be replacing until they need to. We can not force them to do so. 

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction has happen once a month since August 2022. I've paid an average of $700 a month. The business reported to resolve issue after first attempt. However, this has been a reoccurring issue since October 2022. Why should I continue to pay for *************) if the business isn't providing the minimum services. The issue should be taken serious due to this being a health hazard.

  

  Business Response

  Date: 01/05/2024

  After looking at the tenant's work orders received, it appears that we resolve the issue within days, if not, hours, every time a work order is received. No settlement will be made at this time. 

  Customer Answer

  Date: 01/07/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  How can a work order be completed if the issue is reoccurring? (8+ times) Obviously there is still an issue. 

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/08/2024

  Each time you reported the issue, we came out and resolved the issue. I understand the plumbing issue is frustrating, but we have taken care of every issue that has been reported. No reimbursement will be given at this time. 

  Customer Answer

  Date: 01/09/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  
  N/A

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a residential lease agreement with The Property Center. The initial lease was effective 4/30/2021-4/30/2022, and was renewed from 5/1/2022 - 4/30/2024. I applied and was approved for a Habitat for Humanity home in January 2023, and closed on said house on 9/7/2023. When I signed my lease, I only had one dog. Mid-lease, I added a second dog with no problems. On 9/18/2023, I requested via email that my dogs be removed from my residential lease effective 9/30/2023 because I will be moving out on 9/29/2023 (movers have been hired and I can provide documentation). I have been told that The Property Center cannot make these changes mid-lease because their policy changed. I was not notified of the policy change.It seems that TPC is not willing to make the change because they will be losing the extra money ($50/month), but as of 9/29/2023 we will not be living in the house at all. I understand that I am responsible to the rent and utilities until my lease is up or until the house is re-let, but paying the pet fee for the remainder is ridiculous. This is not fair.

  

  Business Response

  Date: 10/09/2023

  The dogs that are on a lease stay on the lease until termination. We can not remove these until the lease is expired or fulfilled. 

   

  Customer Answer

  Date: 10/09/2023

  
  Complaint: ********
  
  I am rejecting this response.

  A formal request to terminate my lease was received by your office on 9/29/2023 via certified mail.  I understand that I must pay the rent and utilities until the house is re-let, but there is absolutely no reason that I should pay the additional pet fees...especially since I moved out of the house on 9/29 and took ******** with me.  Your company had no problem amending my lease mid-term to add the second dog, but now you can't remove both dogs mid-term even after receiving formal notice that I will be out of the house completely by the end of October?  That is a load of crap!  You all just want the extra money.

  Please provide proof that the "policy change" you mentioned in a previous email sent to me was communicated to tennants with active Pet Addendums.  Without communication, you cannot enforce the supposed policy change.

  
  ****************

  

  Business Response

  Date: 10/13/2023

  ******, 

  You have stated that you understand your lease is binding through the end of the lease, whether you are living there or not. What makes this different for the pets? The addendum took effect the moment you moved the pets in and it states through the end of the lease. We are able to add pets mid lease because the lease states it is grounds for termination if pets move in without notifying us. We will not be removing this pet fee. 

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/3/23 ***************************, tenant of ***************************************************** started having air conditioning issues. It is now 8/3/23, 3 months later and throughout most of the summer ******** has had an ** unit that doesnt work properly. A window unit was provided on 5/8, but cannot cool a ****+ sq. ft. home. There have been multiple ** companies come, but any attempts at repair only resulted in the unit working for 2-5 days before failing again. A new unit was suggested because of 2 major leaks. The Property Center allowed the owner to push off properly addressing the issue, often times allowing weeks to go by with no response from the owner. The owner most recently changed his approach and wants his own ** vendor to make repairs. The lease agreement was signed based on the home having a functioning ** unit. That has not been the case at this property since 5/3/23. ******** is seeking a minimum 75% reimbursement for ************* rent payments. See full details and pictures on attached documents.5/3/23 ** unit reported as not working Window unit was installed 5/8 5/30 TPC still hadnt heard from the owner on what to do about the ** 6/20 TPC advised still waiting to hear back from the owner 6/23 9:47am, still hadnt heard from the owner. 5:53pm TPC advised parts needed to be ordered 7/6 6:07pm ******** advised TPC she still hadnt seen or heard from the ** company. TPC advised an email was sent to the owner Fri 7/7 the maintenance request for the ** (as well as a garage door issue) was marked as complete. It was not complete 7/8 TPC asked if she had a portable unit at the house 7/28 - The most recent ** failure was reported 8/1 ******** asked for an update on the fix, TPC replied do you still have a window unit? 8/2 **** at TPC advised the owners ** vendor had been to house in the last 2 days and said it was working, no notice to tenant. ******** turned on unit for an hour and at 1:03pm the thermostat remained at 82 8/3 - The ** is still out

  Customer Answer

  Date: 08/03/2023

  Hello.  I left a voice message, but wanted to follow up here.  Do I simply need to have ******** call you to clarify?  Or are you saying she needs to resubmit all the information I already did for complaint # ******** ?  Is it possible if she calls you that you can modify the complaint to then properly reflect her name and contact information?

  Thanks for letting us know for sure what to do next,

  *********************************

  Customer Answer

  Date: 08/15/2023

  While the company has finally replaced the ** unit, it took them an additional week from the original BBB complaint being filed, along with several days with conflicting communications.  It was supposed to be installed Friday 8/4.  Then it was Sat 8/5 (which didn't make sense).  On Monday 8/7 they advised there was a delay with a part.  On Tuesday 8/8 they promised the guy would be on site to install the new unit.  At 10pm at night he was out there with a flashlight trying to get it installed.  Nobody called to say it would be a late arrival - there was not contact or heads-up for arrival time frame.  Wed 8/9 morning there was still no working **, although there was a new unit outside the home!  Wed night 8/9 the guy was out there again with a flashlight working and again gave no notice upon his departure, even though he had asked us to raise the garage door.  On Thursday 8/10 he was on site again and had to access other areas of the home to make final installations/connections. So for now, it's working.  But the approach to all this has been so disappointing from both the Property Center as well as the owner.

  The lack of clear communication, the extreme severe delays to get this resolved are beyond acceptable.  May 3rd the issue was first reported and the ** was finally replaced on Aug 10th.  

  We are still hoping to hear back on some resolution.  We are hoping that resolution will includes some sort of reimbursement toward rent that was paid for ************* even though the unit remained in a state of barely functioning on some days, to not functioning on many others.

  

  Business Response

  Date: 08/25/2023

  ********, 

  **Please note, that we are only able to speak with the tenant that is on the lease. NOT a family member of the tenant. Although this complaint is under ********'s name, we strongly believe this is coming from another party. 

  First and foremost, we would like to address the statement made that TPC has allowed the owner to push off properly addressing the issue. We are in no way authorized to spend the property owners money without his approval. If we do not receive the approval, we can not force him to reply to us. What we can do and are required to do is provide a source of AC while the other one is down. We did everything we were required to do. 

  Repairs are typically trial and error with any thing mechanical. Therefore, we tried to repair as much as we could before determining we needed to replace the unit, as any homeowner would. Once the unit was determined it needed to be replaced, the owner decided to use his own contact, which he has every right to do so. Unfortunately, we can not control when this vendor comes out. 

  We are completely aware that this was a long process, as is any AC replacement. ********'s timeline starts out completely false as her first work order was submitted on 5/6, not 5/3. We do not have any interest in entertaining this timeline of incorrect times and events. TPC is not reimbursing any funds at this point. TPC did every thing that we were required to do in this instance, as stated by ******** that we brought out not one but two window units. ******** has confirmed that TPC provided the window units, as we are required to do, therefore there is no reason for a reimbursement when ******** admitted that we provide cooling.

  Customer Answer

  Date: 09/02/2023

  
  Complaint: ********
  I am rejecting this response because: The claim was filed by me, the resident. I consulted with several people regarding what actions to take. The unit did not work on May 3, I entered the maintenance request May 6. The cheap and filthy unit was delivered on May 8. Home is over **** sq ft and that unit only cooled if you were sitting in front of it. The 2nd unit was brought on July 28, because there was a new employee working the maintenance requests. She had no idea about the prior history. That unit was dirty, *****, and had bugs inside the unit. The original company that came out was fantastic. They communicated with me and showed proof of what was wrong and shared all the communication with The Property Center. The original company was also given the run around and ultimately refused to work with them. I did not share with The Property Center that I knew and have documented proof of the lies and poor communication from them. I was advised to upload all the documented proof to this reply; however, I believe it is a waste of time. Its clear this company refuses to take ownership of their mistakes and lies they have told. I purchased fans, stayed in hotels, and my OG&E bill increased by over $200 each month from ****August. At the very least they could apologize for their **** poor communication. They could return $200 of my rent for ****July. I know that will never happen because they would have to admit they made mistakes and had no consideration for me, the tenant. I chose not to resign the lease and vacated by Aug 24. I advise anyone that is thinking about moving to a property managed by this company not to move in. They will lie and stall when it comes to maintenance. 
  
  ***************************

  

  Business Response

  Date: 09/05/2023

  ********, 

  Again, we do apologize for any inconvenience this may have caused you. We did everything in our power to assist you. We provided a source of cooling (window unit), we submitted estimates, we provided an additional source of cooling (extra window unit). Again, we can not spend the property owner's money without permission. In addition, the original vendor in no way "refused to work with us." This is a flat out lie. This vendor still to this day works with us. We are unable to ***** any rent concessions. 

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern,I have been a tenant at this resident for almost a year and there has always been a delay when it came to work orders. The storm on early Sunday morning (7/9/23) busted all three of my north facing windows. Immediately after the storm I contacted my property management company (the property center). They came out Sunday morning and boarded up my windows. It took them 2 weeks to come out and rip up the soaking wet padding under my carpet but did not clean up all the glass shards on my floor. I could not walk around without shoes on in my home for two weeks due to glass. The carpets are still able to be lifted because it was not put back correctly. It has since been almost a month that my windows have been boarded up. They came out to measure two weeks post storm and I have been told it will be another two weeks before they are fixed. I do not feel safe because anyone can knock out the boards and break into my home. My daughter does not feel safe since her windows are also no intact and will be starting school soon.I would either like free rent or to be let out of my lease and my money returned because this is not acceptable.

  

  Business Response

  Date: 07/26/2023

  *********, 

  We apologize for any inconvenience the storm may have caused you. As a property management company, we can not schedule certain work on a property that we do not own without the proper approval. As of today, we have received that approval and the windows have been ordered. We are working as quickly as we can, but until the windows are in, we can not do anything other than board up the windows to secure the property. 

  Customer Answer

  Date: 07/31/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  my windows are still not repaired. I have not heard from the glass repair company have not even been scheduled for a repair date. The carpet in my room still has no padding. The carpet honestly needs to be replaced because Im still finding little small small pieces of glass embedded into the carpet even though I shock vacuum was presented and used. I would like to be reimbursed for the whole month of August. You guys say that you guys do not do that there is no accommodation for me and my child. I would honestly like to get out of this lease legally because I do not feel safe, staying in a house with boarded up windows, even though you guys have stated that the board windows is more safer than my windows being installed.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/01/2023

  *********, 
  

  The windows have been purchased as of July 26th. We are currently waiting on the windows to come in, as expressed to you last week. We can not schedule an install date until we receive the windows. We will contact the floor technician to come back out and reinstall your padding and clean the carpet. This should take care of the glass in the carpet since this will be our second time out to clean glass in your carpet. We will not be reimbursing any rent paid or waiving any rent that is due. If you feel as if you need a hotel room due to the windows, please contact your renter's insurance company. Your lease ends on 7/30/2024 and we do not offer any lease break fees. If you choose to move out, you will still be responsible for rent, utilities, and any reletting fees. You will be contacted soon regarding the flooring technician coming to your property. As soon as the windows are delivered, you will also be contacted regarding an install date. Again, we apologize about any inconvenience mother nature may have caused but that is the reason that tenants have renter's insurance. We are doing everything in our power to resolve this issue as quickly as possible. Unfortunately, when a large storm comes through all of the glass companies are delayed due to the amount of replacements they are dealing with. 

   

  Thank you,

  The Property Center

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2, 2022 I put in my ***************************************************************************************** I gave proper notice and moved on 12/31/2022 the last day of my lease. They have approximately 30 days to refund my $250 deposit. I have not received it. On Jan 3, 2023 the first working weekday after the 31st I did a walk through with the acting manager *********************** to ensure I received my deposit. I lived at said address for almost 5 years and left the unit in excellent condition. I have sent several emails to the Property Center in regards to my deposit with only one response. Therefore, I do not owe them nor was I even on a contract with them past Dec 31, 2022. I have all my paperwork, I can pull all transactions from my bank, I also have the walk through she signed off on, and I have video of the apartment the day of the walk through. I am in hopes that you can help me resolve this matter without me having to file a small claims against this company for my money. However, I am prepared to do so and they will not only have to render my $250 deposit but all expenses I have endured to this point including my attorneys fees and court costs. step and turned over their property in the condition I received it and just would like my funds returned. I will also be filing with Fair Housing. That response was received from *********************** on Feb 6th, ************************************************************************** good condition and she would be processing my deposit for the full amount, but still nothing. I spoke to my attorney who confirmed that The Property Center is who I was under contract with at the time of move out and owes me the refund. I came back here from Georgia to get my money from them and they said they don't have the property any longer and are refusing to give me my money. I then was told by their receptionist that *********************** moved me out of the system on Jan 5, 2023 as moving out on Dec 31, 2022. Lease dates 7/1 -12/31/22

  

  Business Response

  Date: 04/04/2023

  Dear *****,

  
  We apologize for any confusion or inconvenience caused, but we would like to clarify that The Property Center no longer manages *******************. We understand that you may have had an issue with the property and we would like to inform you that all multifamily complaints or issues should be directed to ***************************** with True Property Management. ******* is the manager in charge of the multifamily portfolio for The Property Center, and she will be able to assist you with any concerns you may have regarding the property.

  
  Once again, we apologize for any inconvenience and we hope that this information helps you to get in touch with the right person for assistance. If you have any further questions or concerns, please do not hesitate to reach out to us.

  
  Thank you for your understanding.

  
  Best regards,
  The Property Center

  Customer Answer

  Date: 04/04/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  The problem I have is my deposit not being returned to me. I understand that "The Property Center" no longer manages that property but that changed March 1, 2023. I moved out December 31, 2022 when in fact "The Property Center" was managing the property and with whom I was under contract with at the time I moved out. Therefore, my deposit should have been returned to me within 30 days of my move out. That would have been January 2022 two months before they stopped managing the property. I have spoken to my lawyer and they informed me that "The Property Center" is the responsible party and that is why we are here today. I do not think that is is appropriate for this company to not  be responsible for the deposit they should by law, have paid back to me in January. This is unacceptable and I want my funds returned. I left that unit in better condition than I received it after 4.5 years of residing there. This is outrageous that this is happening. There are plenty of deposits that go unclaimed therefore, it shouldn't be an issue to pay back the ones who deserve to receive them. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/06/2023

  *****, 

  We completely understand your frustrations. The entire multifamily division at The Property Center has transitioned to True Property Management, managed by *****************************. She will be your point of contact for resolving this issue. 

  Thank you, 

  The Property Center

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a property from the management office in October of 2022. The property was in rough shape, but I was under the impression that these were small repairs that could be made over the duration of the lease. I have been filing smaller maintenance requests as a matter of simple upkeep. We had a mold issue that lasted throughout December and November of last year in which I was temporarily displaced as repairs were taking place. Communication was difficult during this time and we had a small money dispute over rent owed from the month of December 2022 during which I could not live at the property or contact the office without difficulty (ie taking time off of work to get through). This month I got the payment date wrong and paid by the 5th instead of the 3rd. They shredded my check and added late fees stating that they will not take my check. They want me to pay a $9.99 additional fee to pay online when I have already stated that I've had difficulty paying with card online. They said they have made announcements that do not exist, refused and hopefully shredded a second check, and evicted me. This adds another $50 onto my account, and I have been in contact with these people all day. I still have work orders remaining from the mold removal that I'm afraid to file due to probable punishment from the office, as I have sent in photos of the lease itself stating that they do take checks because none of mine have ever bounced and a note this is illegal because of all these extra fees. I will gladly provide all correspondence I have had with The Property Center as well as a copy of said lease to end this practice (whatever is needed). They purposefully make it difficult to pay every month in order to charge more or threaten to evict.

  

  Business Response

  Date: 03/20/2023

  ********,

   

  In regards to the mold situation, I believe the dates listed are incorrect. The dates we show were December, January, and February. As soon as we were made of aware of the mold, we started taking the proper measures to remedy the situation. Yes there may have been a dispute over rent owed, but this was resolved and you were credited the proper amount. 

   

  In regards to the payments, The Property Center does not accept checks as a form of payment. This was expressed to your ********* last month when our receptionist had a verbal conversation with her. When you dropped off your rent payment for March, you were notified again that we do not accept checks and would need a different payment form. You then dropped off another personal check in our dropbox. Any tenant that does carry a balance on the 8th of the month will receive a 5 day notice, which is what you received. This is not an eviction notice, and you have not been evicted. There is a additional fee when paying with a card, just like all other companies charge. This fee does not go to The Property Center, this simply covers your credit card transaction fee. Nowhere in the lease does it state that we accept personal checks. It does state that if a check bounces, a fee is charged. This is referring to an e-check as that is an option to pay on the tenant portal. 

   

  The last work order we have in our system from you is 11/27/22. All mold has been remedied. If there are any outstanding work orders that you feel need addressed, please go to your tenant portal and submit a work order. I have sent out another reminder notice to all tenants regarding forms of payment TPC can receive. Please refer to this if you have any questions.  

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** management hired contractors to rebuild a patio on the 2nd floor. The contractors left all of the old wood along with nails every where below. I have contacted the *** management to complain about it and even sent pictures of the mess. I have received no response and nothing has been done. There are kids that play around the complex and its only a matter of time before one of them gets hurt. We have had ***s in the past and none of them have behaved like The Property Center in ******** **. No one gets back with you regarding any questions you have unless its convenient for them. It is the ***s responsibility to make sure everything on the outside of the property is in a condition that is safe for all residents. They have completely failed in that aspect. The pictures that I have attached were taken today and some over a week ago. That mess has been there for weeks even though I sent pictures to the *** management team.

  

  Business Response

  Date: 11/15/2022

  Hello, 

  We received your email on Wednesday, Nov. 9th at 2:02 PM notifying us of the mess that was left behind. 

  We responded at 3:12PM on the same day that we had made communication with the contractor and he was there cleaning it up. 

  The issue was resolved within an hour of receiving the written complaint. 

  Please see attached email thread.