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Business Profile

Tree Service

Earth and Arbor Tree Preservation LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 9, 2023, *************************** and his crew arrived on my property to remove a tree, grind the *****, and trim some trees around a cabin. Work was completed as expected and I paid $1,632. As the crew was leaving in a bucket truck, the top of the truck struck my gate surround causing it to bend over and rendering the gate inoperable. ***** agreed to contact his insurance company to determine coverage once we provided him a repair estimate. On Dec 6, 2023 I texted ***** the repair estimate. I got a reply from ******** (customer service) stating she would forward to ***** and have him get back to me. I did not hear from *****. I emailed him a copy of the repair receipt on Feb 1, 2024. I did not hear from *****. I texted him the receipt on Feb 7. He called me Feb 8 surprised I had not heard from his insurance company. That was the last time I was able to speak to ***** despite texting, calling and emailing multiple times. His insurance company called me the first time on Feb 14. They have been unable to reach ***** to determine coverage or date of incident. Because they have not been able to reach him, they closed the claim on April 22, 2024 and will not pay. I would like ***** to reimburse me for the cost to repair my gate.

Earth and Arbor Tree Preservation LLC is NOT a BBB Accredited Business.

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