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Business Profile

Turbochargers

PSE Superchargers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Turbochargers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 10-8-2021. $1,310 was sent via Venmo as payment for the service (At owners request). Purchased a refurbished supercharger for a 2002 Nissan Frontier with a aftermarket 2.4 pulley installed. This was ordered via a phone call Friday afternoon. This included a $300 core charge and shipping to and from my residence. At the time of payment, Ed stated they had a core ready, but would need to order the pulley. It has now been a year and after 45+ calls, multiple texts, and multiple emails no product has been shipped. Since payment they stated they had lost track of my order, and no longer had a core ready. Stated that I would need to ship my supercharger in. Reluctantly I did ship my core product in. This was sent and received on April 1st, 2022. They confirmed it was received over text. 6 months later there has been little contact and no update. I have been told multiple times the delay is from the owner being in a major car crash or catastrophic medical accident. I have spoken to both Ed the owner and Jeff, an apparent shop lead. Most recent contact with Ed he stated it will be delayed due to them moving shop and himself moving too. That was August 29th, over a month ago. There has no been no attempt to resolve in form of refund or shipment of purchased product. This matter can be happily resolved by shipping the purchased product. Invoice number: *****

    Business Response

    Date: 12/06/2022

    This company is out of business. The corporation has been dissolved. Apologize for any and convenience.

PSE Superchargers, Inc. is NOT a BBB Accredited Business.

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