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Business Profile

Well Inspection

Ted Jenks Water Well Service LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ted Jenks Water Well Service LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, August 24, 2023, Jenks Well Service came out to check and see why my water wasnt working after a power outage. They claimed that the pump and check valve were bad and quoted $3500 to fix it. They charged $200 for this visit. I had a friend come over and look at it. They primed it, and everything is now working fine. This company wanted to charge me A. for the visit ($200) and B. $3500 to fix a problem that didnt exist. They completely tried to take advantage of my lack of knowledge and charged me to do so. I would not recommend this company.

      Business Response

      Date: 08/30/2023

      EXISTING PUMP IS WITH A HALF HP MOTOR IT DOES NOT RESPOND TO INITIAL PRIMECUSTOMER THINKS SHE NEEDS A NEW PUMP.JC EXPLAINED IF THE WATER LEVEL DROPPED BELOW THE INTAKETHE WATER LEVEL WILL NEED TO RAISE OVER THE FOOT VALVE FOR THE PUMP TO RUN WANTS TO EXAMIN WELLTO MEASURE WATER LEVELS IF LOW OR COLLAPSING.CUSTOMER DOES NOT KNOW WHERE THE WELL IS & CONCERNED ABOUT HOURLY LABOR CHARGES TO FIND IT. JC SOMEONE ELSE MAY REMEMBER IF WELL IS ALTERNATIVE INSTALL AN IN LINE BOOSTER PUMP WHICH CAN BE DONE WITHOUT KNOWING THE WELL LOCATION.CUSTOMER WAS ON SPEAKER PHONE WHILE LEAD TECHNICIAN DISCUSSED WITH OFFICE MANAGER DELIVERY OF BOOSTER PUMP TO JOB SITE BY A RUNNER OR SCHEDULING FOR THE NEXTMORNING.THE CUSTOMER SAID SHE WAS NOT INTERESTED IN THE BOOSTER PUMP A THIS TIME THAT SHE HAD OTHER ALTERNATIVES IN LOOKING FOR HER WELL OR GETTING THE PUMPREPLACED ANOTHER WAY.ESTIMATE FOR BOOSTER PUMP DAB BRAND $1953.00 WITH $1000.00 LABOR AND POSSIBLY $500.00 FOR FITTINGS DEPENDING ON WHAT VALVES WOULD MOVE AND WHAT WOULD HAVE TO BECUT OUT AND REPLACED.SERVICE CALL EVALUATION  FEE FOR TWIN LAKES 24 MILES EACH WAY $150.00THE CUSTOMER DECLINED TO SIGN THE ***** STATEMENT AND SAID SHE DIDN'T WANT A RECEIPT. SHE SAID SHE KNEW IT WAS $150.00 BUT GAVE $200.00 AND TOLD THE TECHNICIAN&ASSISTANT TO KEEP THE CHANGE FOR THEMSELVES.CUSTOMER WAS CHARGED THE STANDARD RATE OF $150.00. CUSTOMER HAS PROBLEMS WITH HER AGING EQUIPMENT AND NOT KNOWING WELL LOCATION. IT MAY BE A SAND POINT RATHER THAN A WELL. LEAD TECHNICIAN WAS VERY CAREFUL TOEXPLAIN VARIOUS OPTIONS AND MAKE SURE SHE COULD MAKE AN INFORMED DECISION.THE CUSTOMER HAS SPOKEN TO THE OFFICE STAFF SEVERAL TIMES IN THE PAST, BUT ON THIS OCCASIONDID NOT CALL IN TO DISCUSS ANY TYPE OF DISSATISFACTION. POSTSTHAT A FRIEND TAPPED ON HER EQUIPMENT WITH A SCREWDRIVER & GOT IT WORKING AGAIN. WE PROVIDE PROFESSIONAL SERVICES WHICH DO NOT INCLUDE HITTING OLD EQUIPMENTWITH A SCREWDRIVER.

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