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Business Profile

Granite

Friends Custom Granite & Quartz, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Friends Granite to replace quartz in 5 areas that originally had granite. Jerry came to measure - we agreed on a price and scheduled a date. - the first time the kitchen island quartz was the wrong size, no bar over hang was done and a large space was left on either side of the stove and then filled in with white silicon next to black quartz.. - owner felt that it was both of our responsibilities to make the situation right, suggested he would come back and fix mistake and I only had to pay for materials meaning a second slab which was quoted at 1400. I agreed because I wanted the job complete after spending time , effort and money on plumbers to hook sink and stove back up after countertop changes and because a counter height chairs don't make sense without a bar over hang on your counter. I did not agree that the companies mismeasurement was my fault. I paid for the original job in full. I do not think I should be charged for the same job twice. Overall I am pleased with the final result it was a long road there with plumbers scheduled three times (friends rescheduled the first time the morning of the scheduled job) and now I have been billed 1845.00. I do not believe i am responsible for this payment.

Friends Custom Granite & Quartz, LLC is BBB Accredited.

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