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Business Profile

Marijuana Sales and Services

Sparks Cannabis Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

This profile includes complaints for Sparks Cannabis Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sparks Cannabis Co has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a flyer for Elgin sparks location and it stated that there would be penny items available. Upon going to the location the franchise owner Bri had told us that we need to spend 50$ and we can pick 2 penny items. No where on the flyer does it state we have to spend a certain amount to get the penny items.

      Business Response

      Date: 09/01/2022

      Thank you for reaching out to our business. We are happy to clear up the situation mentioned, its unfortunate a customer was so disappointed in our community Summer ***************** 12 to 4pm we had an entire back 'sales counter' for discount. It started at a ***** for papers, wraps and a total of 500 house made prerolls. Then each section increased so many dollars.( Ie. .01c, $1, $3 $5 and $10 sections were available)

      We had a room filled with 6 vendors available from ****pm; also passing out products to take to the counter for .01. Vendors do this so customers try of their own brand specifically. 

      Unknown to each customer, (because it wasnt a listed promotion on the flyer) they got an ADDITIONAL ***** product to choose each time they spent $50. 

      This was a large basket filled with misc. selected edibles, concentrates, and vape carts. 

      Then, the last hour we let everyone know that the back 'sales counter' was buy any product, get one for a .01! This was to ensure that all the final products were gone at the end of our summer event. 

      Additionally, I have included our flyer, to show the names of vendors who were also handing out .01c products, that can be specifically mentioned. 

      We hope this clears everything up, and again, appreciate the feedback from all members of our community. Please reach out to me if there is any additional follow up needed from *****************.  Thanks again!

       

    Sparks Cannabis Co is NOT a BBB Accredited Business.

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