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Business Profile

Property Management

Kind Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/14/23 the residence my family resides at had a huge water leak causing kitchen, hallways, guest bathroom, childrens bedrooms and master bedroom and bathroom to flood with water causing standing water on floors causing the walls to get soaked. I reported the issue. Issue was supposedly fixed as far as the leak however walls and floors that were damaged from water were and are still not replaced. On 6/11/2023 Water leak reoccurred causing childrens bedrooms, hallway and guest bathroom floors to be soaked again and standing water occurring in my 3 yr old sons ***************. When I assess the situation I noticed black mold in the bottom of the closet and the wall was soft in a spot the was easily pushed and hole was made exposing more black mold behind the wall. I took pictures and videos of the situation. The property management company sent ***************** to look at the issues whom removed the sheet rock off the walls and then I noticed the studs behind the wall had mold on it as well. Later that evening the maintenance workers tried covering up the studs without removing the black mold properly. I have high concerns for the health and well being of my family we left the premises and stayed in a hotel so were not in the property and around the mold issue. I also contacted the ******** city inspector ****** whom showed up assets the situation and stated we did not need to be in the apartment then later said its not that big of a deal do nothing about the issue.Ive requested that my deposit be returned and most current month of rent paid so I can vacate the property and find a suitable healthy home for my family and I to reside with no concerns or health issues. ******** with KindProperties refused to return my deposit and current paid rent in the amount of $2,547.50 So with high hopes Im reaching out to BBB for assistance to handle this issue thank you and look forward to speaking with you soon. ***********************

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