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Business Profile

Department Stores

Prom shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put a prom dress on layaway it never left the store my daughter is not going now I called to ask for my money back they said they don't give money back it's only been 1 day since I put it on layaway they were rude

    Business Response

    Date: 03/08/2024

    Due to the nature of our retail store, our store policy is that all sales are final. Dresses change styles every prom season and once the dress is sold it is taken immediately out of our inventory. The customer called and asked for a refund and we told her that all sales are final  even layaway dresses.At that point she cursed us out and hung up before we could continue the discussion. I did not even have the customers name until this point. I have attatched several photos of our policy that is publicly displayed and posted in our store, one of which is at the checkout counter. It is also posted on our website, instagram page, and on all of the receipts. We have to honor this policy to be fair to all of our customers. 

    Customer Answer

    Date: 03/18/2024


    Complaint: ********

    I have a young man that needs his tux rental paid I think he owes 115 left on it I was going to see if the money I put down on the dress could go to his tux he is having trouble paying it off so I would like to if I could.. I will give his name if this will work thank u so much

    Sincerely,

    ***************************

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