Complaints

This profile includes complaints for Atwoods's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Atwoods has 34 locations, listed below.

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  Atwoods

  500 S Garland Rd Enid, OK 73703

• 

  Atwoods

  5418 W. Owen K. Garriott Rd. Enid, OK 73703

• 

  Atwoods

  2221 Ponderosa Drive Chickasha, OK 73018

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  Atwoods

  2445 N. Main St. Paris, TX 75460

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  Atwoods

  1510 S George Nigh Expy McAlester, OK 74501-7409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I would like to make a formal complaint about Atwoods' employee ***** for VIOLATING My wife and my Second Amendment Rights. Today, 04/24/2023, around 4:30pm My family and myself went to our local Atwoods(#** in **** *****) My Wife wanted to buy a new firearm from Atwoods, My wife and I have bought multiple firearms from Atwoods along with spending $1000s on chicks, bird feed, ammo, plants and many many other goods. When we approached the Firearms counter at Atwoods, My wife said Hi to *****, he choose to not respond purposely and walked way from us. I then walked back up to employee ***** and asked if I could see the Tauras GX4. He ignored me the first time I asked him to see it. So I asked again. He stood there and just looked at me and my family. Then making a grunting sound he slowly opened up the display counter. He cleared the gun which he is suppose to do. But then he took the magazine out the gun and handed the gun to me without the magazine. I asked if I could see the gun with the magazine and he said no. I told him He was acting weird and i spent $1000s of dollars here and Ive never been denied to see the magazine NOR have I ever seen anyone else being denied the magazine. He acted like my family was going to run off with the gun and treated us like we were less than human or like a second class citizen. My wife has purchased all pervious 3 models of Tauras from Atwoods so she wanted to LEGALLY purchase this firearm today and ***** VIOLATED our second amendment rights by trying to deny us of a LAWFUL sale. ***** need to be Fired from the Gun bar because there is no telling how many other people rights he has VIOLATED by denying and or trying to deny LAWFUL sales that are protected under the Second Amendment of the United States Constitution. I expect this issue to be resolved in a timely manner. I also would like to be keep updated of this matter as well.

  Business Response

  Date: 04/28/2023

  BBB,

  The Atwoods District Manager called and spoke with **************** about his experience at our **** store.

  I stated that we appreciated him taking time to point out the circumstances that he encountered that day so that we might take steps to improve upon our customer service at this store as well as other locations. We strive to make all customers experiences the best it can be and have taken a close look at this interaction too look for ways to improve our presentations and interactions with all customers in the future. I again thank **************** for bringing this to our attention and hope to see him in the store again soon.
  
  *********************
  Atwoods District #4 Manager 

• Initial Complaint

  Date:11/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Durastart automotive battery at the Atwoods store in ****, ******** earlier today. This store charges a $15 core fee if the customer does not bring in an old battery to exchange for a new one. When I went to the check-out lane to purchase the battery, I told the cashier that I had brought an old battery to exchange, which was out in my car. However, when the transaction was complete, I noticed that I had been charged the $15 core fee plus $1.46 sales tax, which I called to the cashier's attention. I asked her if the core fee would be refunded when I brought the old battery in, and she indicated it would. It should be noted that I purchased the battery with my credit card. I immediately went out to the parking lot, got the old battery, and took it to the customer service desk located by the entrance. I showed my receipt to the two employees working at the customer service desk, a young male employee and a young lady named ********. I assumed the core charge would be refunded back to the credit card I used to purchase the battery; however, the two employees said the core charge could only be refunded back to me in the form of an Atwoods gift card, which can only be used at Atwoods. They told me "we are only doing what we were told to do" and there is nothing we can do about it." I had no choice but to accept the gift card. Atwoods has their refund policy posted on their website, which states "Refunds for in-store purchases will be returned to the original form of payment (Cash, Credit Card, or Gift Card)."

  Business Response

  Date: 11/28/2022

  BBB,
  We spoke with Mgr. ********************* about this issue. ***** spoke with Asm Mgr. ******* and she said the customer did get a ********************** $15.00 gift card.According to Asm. ******* the cashier asked ************ if he had a core, and he told the cashier that he had to go and get the old battery. ******* didnt know he meant from his vehicle. So, the cashier charged him the core charge of $15.00. We should have returned and recharged entire transaction since he just went out to his vehicle. If customer is willing, we can return, recharge, and put $15.00 back on his credit card. For ************** time and trouble, we would like him to keep the gift card. Mgr. ********************* agreed with us that this should have been handled another way. This is a training issue as well. Cashier could have asked Do you have the core with you? instead of Do you have a core? This would possibly prevent any confusion and issue.
  
  Thank you,
  ***********************
  District 3 Manager
  405-203-4616s why here...

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for your assistance in resolving this issue.
  
  Sincerely,
  
  *****************