We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Monuments

Pellow Monument Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a Monument headstone on 5/23/24 at Pellow Monument Works in Enid OK. We put down a total of $2950. No stone was made and I was told by a funeral home director they were out of business. There has been no notice of being out of business. They are not answering the phone. How can we get our money back?

    Customer Answer

    Date: 02/14/2025

    This is in regards to complaint #********. The ****************'s office handled this complaint and we were reimbursed the full amount. You can close our complaint at this time.

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    see attached

    I cant get them to answer or respond

  • Initial Complaint

    Date:04/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The first initial encounter i had with this business was November 18th 2022. I have patiently awaited the completion of my grandparents' headstone for a duration of seventeen months. Originally assured of its readiness on October 2nd in 2023, repeated inquiries have yielded consistent assurances of imminent delivery, yet regrettably, each pledge remains unfulfilled. Despite persistent efforts, the promised delivery continues to elude fruition. My family has tendered a partial payment ($1,500) for the headstone to be ordered and engraved, a decision for which we are now grateful, given the persistent delays experienced. At this point i have not been shown any evidence of the headstones completion which leads me to wonder if its even been engraved or ordered to Pellow Monuments. After 17 months of trying to get this sentimental project completed i would appreciate your assistance.

  • Initial Complaint

    Date:04/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2019 I purchased a headstone for my sister and dad. After months and months of the run around, the stone was finally set in place. I had ordered a phot be put on that headstone and paid for the it all in full. Here we are in 2024 and still I do not have the picture on the stone, that has been paid for in full.In December of 2023, I was told the photo had been ordered. Still nothing from this company! They lie saying they dont have access to their emails, and its just a run around.

  • Initial Complaint

    Date:03/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September of 2021, I contacted Pellow Monument for pre-need marker for my mother. It was completely paid for and arranged on 11/5/2021. When my mother died 5/10/22, I contacted them immediately to get the marker. I have been in constant contact but my mother's grave still has no marker TWO YEARS LATER. Please, please help me! I just want a marker for my mother. They won't even anwer my calls now.

  • Initial Complaint

    Date:01/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a headstone from Pellow Monuments in **** ******** on October 24, 2022. I put a down payment, which was $2,000. I was told the headstone would be ready in 6 months. One year later, in October 2023, I called Pellow Monuments and asked how much longer until the headstone was ready. They told me that they had the headstone and that it would be laid the following week. The following week, they still did not lay the headstone. I have talked to them a couple of times after that, and each time, I'm told the headstone will be laid next week, which they do not do each time. I finally emailed Pellow Monuments in December of 2023, and they were full of excuses, and they said the headstone would be laid that month, which again didn't happen. It is now 15 months later, and they still have not laid my mother's headstone.

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother and I purchased a headstone for my brother ****************************** on November 16, 2022. I have spoken to *************** numerous times and only get the run around. *** always says that the headstone will be up by the next week, and it never is. She said that severe rain has not allowed them to install, or their crane broke down, the truck broke down.... always an excuse as to why it did not get placed at his grave. I started keeping a log of our calls in April of 2023 once I knew I could no longer give her the benefit of the doubt. I now cannot get her to answer my calls (unless I call off of a number she does not recognize) and she is no longer returning emails. I now see all the negative reviews and saw that Channel 4 even did a story about their failure to do the jobs they are paid for. Any suggestions would be appreciated.THANKS

  • Initial Complaint

    Date:11/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid off a headstone in March of 2023. It is now November 2023 and we have yet to have one set. We have reached out a few times and either they do not reach out or give us the run around. One excuse was because of the rain. I understand the logistics behind it. But the ground is dryer then dry and still no headstone.

Pellow Monument Works is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.