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Business Profile

Vehicle Salvage

Martinez Brothers Auto Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Salvage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put a down payment on a vehicle of 2500$ on 5/16/2025 when I test drove the vehicle a "maintenance required" light was on the dash, I asked what it was on for, a salesman said it needed oil. I didn't think that was a big deal as I planned on getting an oil change anyway. I got in the vehicle to drive it home, and the a/c wasn't blowing like it originally was so I went back inside and told the salesman, he came out and got the a/c on, and told me "I just needed a blower motor, and to not worry because I got a good vehicle." I get the car home, and there is absolutely no oil in the vehicle, and the coolant was empty also. I got oil in the car, coolant, and changed the spark plugs. On 5/27/25 I started the car, the check engine light came on and a big cloud of smoke came out the tail pipe, I immediately turned the car off, and contacted "Martinez brothers auto sales" and they told me to bring the car to them and they would look at it. I towed the car to the shop they have in Clinton,ok on 5/30/25. The guy that was there asked me what happened, so I told him exactly what happened and he told me that he didn't know why that would happen because they drove the car for a week before I bought it and didn't have any issues. So they drove the car for a week with the "check maintenance" light on, meaning with no oil, or coolant in it. I tried to contact them on 6/7/25 and didn't get any answer so I left a voicemail, I tried to contact them again on 6/9/25 and believe that my phone number has been blocked by the company. When I call it goes straight to voicemail, Now I believe they know they sold me a bad car.

    Business Response

    Date: 06/23/2025

    This respond is regarding a complaint we have received from ******** *******. We have tried to communicate with her but have not received a response. We have not received a call from her till this day. We would like to get a hold of her to see what we could work out with her. We are still willing to fix the vehicle or work something out with her but without us being able to communicate or get a hold of her we have not came to an agreement. If she could get ahold of at ***** ********. 

Martinez Brothers Auto Salvage is NOT a BBB Accredited Business.

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