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Business Profile

Animal Rescue

Second Chance Pet Rescue

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Rescue.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I adopted 2 kittens from second chance let rescue and it does in their contract that they do not adopt out sick animals. However, they told me my kittens were perfectly healthy but when I picked the up they were sneezing, coughing, weazing and have trouble breathing. The manager/owners name is Cheryl. I had complained about how they lied to me and then said there was nothing they could do. In the end, second Chance paid for the vet visit and the diagnoses was upper respiratory infections in both kittens. She proceeded to be unprofessional and extremely rude. My concern is that they are adopting out sick animals to people who have no idea.

    Business Response

    Date: 09/29/2022

    Business Response /* (1000, 5, 2022/08/05) */
    When we adopted kittens out to adopter they were fine, They had been to the doctor that day to be spayed/neutered and had a clean bill of health. When adopter called and said kittens were sneezing/coughing and that she could not afford to pay for a vet bill after signing a contract stating that she had 5 days to take to the vet to get seen. She violated her contract by not taking to the vet. I stated that I would take to the vet to get seen to see what was wrong with them. The kittens smelled of cigarettes smoke and doctor felt they were having allergies due to the environment they were in. Doctor gave an antibiotic injection to help with issues. After speaking with adopter and informing her of what doctor said she stated she would not smoke around kittens any longer. When kittens left foster care they were healthy and happy kittens and not sick, this happened after adoption took place. We did everything in our power to make sure animals were taken care of even when adopter violated her adoption contract.

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