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Business Profile

Skin Care

Purchase Essentials

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business fraudulently charged my checking account via my ATM Debit card in the amount of $8.97. I have never heard of or done business with this company.

    Business Response

    Date: 05/21/2024

    Hello *****,

    We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

    We highly apologize that you may have misunderstood the offer. We would be happy to clarify any misunderstanding with your purchase. You have signed up for a 5-day Trial of Fit GNX App for $8.97. With your purchase, you have earned an entry to the sweepstakes offer for specific brand-new electronics/appliance. You also have additional 10x more entries at a one-time price of $28.44. The drawing for the new item happens monthly, and the winner will be contacted by email.

    We went ahead and issued a full refund of $37.41 as the customer requested. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured, the account is canceled, and you won't receive any further charges. 

    Thank you for being so patient. If you need anything else, let me know if I can help.

Purchase Essentials is NOT a BBB Accredited Business.

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