We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Construction Services

Victory Remodeling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

This profile includes complaints for Victory Remodeling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Victory Remodeling, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired Victory Remodeling and they received 1st payment on 4/17/24. Contract for remodel of upstairs bathroom, painting 2 bedrooms, replacing flooring in kitchen, laundry room, dining room, entry, and powder room. Complaints: Installation of LVP in kitchen-numerous cracks, chips, uneven, pops when walked on, kitchen LVP to carpet in family room not attached properly. Damaged wall near patio door. Had to pay for additional prep of concrete floor in kitchen when the contract stated under Demo Flooring Downstairs Prep concrete slab for LVP. At Todds request I paid his sub who installed flooring. When asked why I needed to pay his sub I was told for tax purposes. *** in dining room not prepped properly. Floor sinks under chandelier when stepped on. Flooring is not flush to toilet in powder room. Also, flooring not flush to doorframe of entrance to master bedroom. There is a gap. Damage to wall in entry way and most baseboards in entryway, dining room, kitchen, and laundry room were damaged when removed and had to be repaired and repainted by another company. I have requested a final accounting of upstairs job and downstairs job multiple times and have yet to receive one. I was billed for a portion of the countertop which I paid.. Total cost of countertop was his responsibility per contract. Still waiting for final statements to reconcile. **** is a very pleasant person to work with. However, the quality of work and lack of site supervision and follow up did not live up to my expectations of how he promoted his company. I have included some pictures of issues and some text messages.

      Business Response

      Date: 12/04/2024

      From: **** ***** <*****************************************************************************************************************>
      Sent: Wednesday, December 4, 2024 12:46 PM
      To: ************************************* <*************************************>; ********************* <*********************>
      Subject: Re: 10 day extension to respond
       
      I have not heard back regarding this and am still going through all communications ,billing and contracts - 

      Thank you,
      ****** Shusy
      Victory Remodeling, LLC



      On Thu, Nov 21, 2024 at 1:00 PM **** ***** <*****************************************************************************************************************> wrote:
      Hello Hannah- 

      I have just received this information as I am personally in the office part time . 
      I would request a 10 day extension please so I may get statement from other subs that were on this project as well as review the contract , notes and photos supplied 

      Thank you,
      ****** *****, CMO
      Victory Remodeling, LLC
      ************ office

      Business Response

      Date: 12/18/2024

      We would be glad to meet with Mrs. ******** to address her concerns as we have a confidentiality policy , we do not share the client contract or photos without written consent which we do not have from the listed client . 

      We have fulfilled our contract obligations and have multiple avenues of communication relevant to this client . 

       

      Please reach out to complainant and let them know we would be glad to address their concerns at the BBB office 

       

      Sincerly, 

      ****** *****, responding for Victory Remodeling 

      Customer Answer

      Date: 12/21/2024

      I have read the response from Victory Remolding regarding my complaint.  Per their offer, I would be happy to meet with them at the BBB office as suggested by ****** *****.    Please contact me with potential dates/time that would be convenient for the both of us.  
      Thank you.  

      Customer Answer

      Date: 12/26/2024

      I have reviewed the business response and accept this resolution. 

      I have read the response from Victory Remolding regarding my complaint.  Per their offer, I would be happy to meet with them at the BBB office as suggested by ****** *****.    Please contact me with potential dates/time that would be convenient for the both of us.  
      Thank you.  

      Customer Answer

      Date: 02/09/2025

      I am sorry for the slow response.  I was just released from the hospital on 2/8/25 from having major surgery.

      I can meet any day the first week of March at 10:00am.   Thank you.

    Victory Remodeling, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.