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Business Profile

Bank

City National Bank & Trust

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for City National Bank & Trust's headquarters and its corporate-owned locations. To view all corporate locations, see

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City National Bank & Trust has 28 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Sean E

      Date: 10/05/2024

      Sean E

      Date: 10/05/2024

      This is quite possibly one of the worst banks that I have ever experienced. Fees for everything. **************** line is worthless and is not available after 6:00 PM. Took four to five business days to get enrolled in making a deposit from mobile banking app which resulted in more fees because I was out of town and unable to make a deposit. They are truly a "small-town" bank mainly because they have very few of the standard services that "big city" banks offer their customers. If you're considering opening a bank with *** I would seriously reconsider if I were you.

      City National Bank & Trust

      Date: 10/15/2024

      City National Bank takes pride in our 123+ years of serving our communities. At CNB, building relationships is not just a way of doing business; it’s our passion. We welcome your feedback, and want to learn how we can do better. Please give us a call at 866-385-3444 Monday-Friday 8am-6pm CST or on Saturday 9am-4pm and give us the opportunity to continue our relationship with you at City National Bank.

    • Jo F

      Date: 04/05/2024

      Jo F

      Date: 04/05/2024

      The charges are outrages! You get charged for the account, charged to pay your bills, charged if there is less than $75 in the account, charged $30 per account if you close within 6 months. Overdraft (even though I have good credit ), another $25. Now I must put $150 back in there and make sure I include the monthly fees until I get to the 6 months ***** This is crazy! Worst bank EVER!

      City National Bank & Trust

      Date: 04/09/2024

      The Personal Checking Account waives the monthly service fee of $4.95 if the daily balance stays above $75. All checking accounts come with telephone banking, notary service, online banking (with enrollment), VISA debit card, and eStatements (upon enrollment). The $6 fee incurred on the account was for an additional service called Online BillPay. This service is provided for the first 3 months at no cost. A notice is provided via email to advise the trial period is ending to provide the opportunity to cancel if not interested. A request to cancel was not received. This service has now been cancelled and two monthly fees have been refunded as a courtesy. Overdraft Protection can only be placed on an account when a customer completes an application requesting this service. We have your signed application on file. Anytime a transaction finalizes while the account is overdrawn, a fee of $25 is assessed for each transaction. This is an optional service and may be removed at any time. We have refunded the one overdraft item fee billed as a one-time customer courtesy. There is a $30 fee to close the account early within the first 6 months. This fee, along with all others, is disclosed at the time of account opening.

    • Mario E

      Date: 05/19/2023

      Mario E

      Date: 05/19/2023

      Deposited a check from Insurance company that wasnt endorsed on the back and the teller didnt catch it. Had to drive in to town the following day to sign, which I did. The following day the check did not appear on my account. Contacted the bank and now they can no longer find the check and my bank account is over drawn because the LOST the check. They basically said too bad!!




      City National Bank & Trust

      Date: 05/31/2023

      Because the payor requested the check be charged back and returned to them for a missing endorsement, the May 15th deposit was reversed from the account on May 17th. Since we cannot reprocess the original deposited item, a substitute check was created and mailed to the address we have on file to collect the missing endorsement and complete a new deposit into the account. Since the substitute check had been mailed out, we were unable to process a new deposit when you visited our branch on May 19th. At your request, your account has been closed.
      We apologize for the misunderstanding if we did not clearly explain the process and are sorry that we were not able to meet your banking needs.

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