Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Anytime Fitness Unethical Billing & Predatory Cancellation Policy New Address: *************************************************** I am filing this complaint against Anytime Fitness Lawton, OK for unethical billing and cancellation practices, as well as a lack of compassion toward financial hardships and disabilities.1) Advanced Notice Given: I informed the gym management well in advance of a temporary financial hardship (beyond the 30 days required).2) Formal Cancellation Attempt: I submitted a written cancellation notice (via email) in good faith, but they refused to process it.3) Disability Ignored: I later disclosed my disability and requested cancellation based on hardship, but they dismissed my situation and continued charging me.4) Excessive Charging Attempts: Despite my clear communication and inability to pay, they have attempted to charge my card over eight times in March alone.5) Failure to Honor Cease and Desist Notice: After repeated harassment via billing and contact attempts, I formally issued a cease and desist notice. They ignored this and continued to contact me and attempt charges.This company engages in predatory billing tactics and exploits its members instead of assisting them during hardships. I request an immediate resolution, including an official cancellation and a review of their unethical policies.I urge the BBB to document this case and encourage others to reconsider before signing any contract with Anytime Fitness.

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and **** ******,
  Thank you for the opportunity to respond to the concerns raised in this complaint. At Anytime Fitness ******
  We are sincerely sorry to hear that **** feels dissatisfied with their experience and would like to offer a clear account of the steps taken by our team in response to their concerns.
  
  While we understand the member had intentions of canceling, our policy which is clearly outlined in the signed membership agreement requires a 30-day written cancellation notice while the account remains current. The member did not submit the formal cancellation notice or request assistance in doing so during any of our in-person interactions, despite being informed of the process.
  
  We were sympathetic to the members mention of financial hardship and their stated disability. As per standard industry practice and the terms of the signed agreement, we requested documentation from a licensed medical professional verifying that the member was unable to use a majority of the facility due to a disability.
  
  Our billing system processes charges based on the terms of the active agreement. Attempts to collect overdue payments are automated when an account remains in delinquency status. These are not intended as harassment, but as part of standard billing procedures.
  
  Our staff, especially our on-site manager, made repeated and sincere efforts to assist the member. This included:
  Offering to meet in person to help with cancellation paperwork
  Explaining financial hardship options
  Providing a copy of the original signed agreement
  Offering cancellation options based on documentation or standard policy
  We remain open to resolution. Should the member wish to resolve their account balance and proceed with cancellation under our standard 30-day policy, or provide the appropriate documentation to pursue a disability-related cancellation, we are more than willing to help finalize this process in good faith.
  

  Customer Answer

  Date: 03/25/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  Please refer to attached document titled, "Letter to BBB and AF."
  
  Sincerely,
  **** ******