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Business Profile

Hospital

Comanche County Memorial Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service: 06/28/23 Comanche County Memorial Hospital has an REGULAR *************** and an EXTENDED *************** apparently. It's not listed any where on their bill or website. They make you create a log-in account and my current bill IS NOT LISTED on my patient portal. I kept getting calls from a number that would HANG UP when I answered the phone. They make you call this number back and their recording DOES NOT state what business office they are located with. It just says BUSINESS OFFICE. When I was finally able to talk to a person, they said I could pay online but I would have to NOT LOG-IN to my patient portal. So I had to pay as GUEST, but then my account number kept coming back as invalid. I asked the operator, why is it not even listed? I was then forced to pay over the phone but then the payment couldn't even be completed! So why am I going to be penalized FOR THEIR ISSUES. I will keep getting calls EVEN THOUGH I'VE TRIED TO PAY TWICE, both over the internet and by phone. I've received 5 HANG UP CALLS since 6/20/23, they never leave a voice message to know why they're calling, they hang up when I answer, so how am I supposed to conduct any business if they harass me?

Comanche County Memorial Hospital is NOT a BBB Accredited Business.

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