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Business Profile

Motorcycle Dealers

Diamondback Harley-Davidson
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an exhaust and had it installed by Diamondback Harley ******** in ****** ******** in February of this year. It was discovered that there was a plug missing from my motor for the O2 sensor delete during an oil change 2 months ago. Today I just repaired my exhaust due to the loss of power and terrible exhaust noise. Upon removal of my exhaust it was discovered that an exhaust nut was missing and two of the three remaining exhaust nuts were the wrong bolts, not Harley ******** stock nuts sold at the dealership. I was also missing one of the two exhaust gaskets the exhaust gasket that was present was also the wrong gasket, plus the exhaust was mounted wrong. due to the exhaust flanges not being tight and the mounting bracket was over tightened causing the front of my engine to have damage to the front exhaust port from the exhaust rattling against my engine this is absolutely uncalled for when it comes to aftermarket parts that are purchased and installed in a Harley ******** authorized dealership. I would like a full refund of the exhaust and the price for the service considering my exhaust is damaged and my motor has damage to the outside of it as well

    Business Response

    Date: 10/09/2022

    It was determined that the customer has not had the bike serviced in over 20k miles which includes checking the exhaust system. We recommend a service every 5k miles.

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