We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate

Next Home Tri-Covenant Realty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband is active duty in the army. He got orders to PCS to Fort Sill, OK. Seeing that we were out of state, we chose to rent a home and completed a video walkthrough. Unfortunately since it was via video, they left out many details such as privacy fence not in good shape (we have dogs), one toilet is leaking, one of the showers does not turn on sometimes, and the home is infested with cockroaches. We moved here on a Friday (1/3/25) and were given the keys. Upon entering the home, we noticed a few dead cockroaches. We texted the company and found out that there was in fact an infestation and they stated that they had the home treated. Well after being in the home for 24 hours because we didn’t have anywhere to go, cleaning it top to bottom, spraying a home defense spray on the interior and exterior, there are many live cockroaches all over this home. Of course it’s a weekend and we have nobody to get in touch with, we cannot buy groceries, and we are going to have to cancel our household goods that were scheduled to get delivered on Monday 1/6/2025 because we do not want all of our things getting infested. We cannot afford to go to a hotel and we have 3 dogs as well, so we are at a loss of what to do and cannot function in this home. I have many pictures and videos to provide as well.

    Business Response

    Date: 01/13/2025

    Thank you for bringing the concerns to our
    attention. We value feedback and aim to ensure a fair and satisfactory
    resolution for all our clients. We understand that you received a complaint
    about an issue with the presence of roaches, and cleanliness of a home upon
    move-in. Please note that the property was thoroughly cleaned and
    professionally exterminated prior to the arrival of the tenants, as evidenced by
    attached photos taken after the cleaning and treatment. Despite these measures, we understood the
    discomfort and respected the clients preference to terminate the lease
    immediately. To address this amicably, we: Released
    the client from the lease the same day your complaint was received. Issued
    a full refund of the deposit and any rent paid. Did
    not charge rent for the time the property was under their name. Following their departure, we observed that the
    property required additional cleaning due to dog hair left behind by their
    three large dogs. While this required extra effort on our part, we have not
    pursued any charges for this or any other related expenses, maintaining our
    commitment to customer satisfaction. Given the swift and considerate resolution
    provided, along with the evidence of the property's condition prior to their
    tenancy, we believe this complaint to be unwarranted. We remain confident that
    no other company would extend the same level of courtesy under similar
    circumstances. If there are any further concerns or details,
    you'd like to discuss, please feel free to reach out. We are committed to
    fairness and transparency in all our interactions. But we respectfully submit
    our frustration with this complaint, as it is misleading as to the condition of
    the property and the actions, we were swift to take in order to maintain a high
    level of client satisfaction.  We honor our commitment to always placing
    humans over houses.   

Next Home Tri-Covenant Realty is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.