Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of work: April 21 2023 Two employees from Travis Plumbing arrived 10:41 am to install water filter already purchased in hot water tank closet and inspect outside water faucets. Quote provided for work appro $200.00. Work ended at 12:45 with a final payment due of $513.00. Informed plumber this was 3 times amount quoted. Reasons for increase was: service charges $50.00 per person per hr, must charge to and from office travel time, and equipment used to complete job. I was being charged for over 3 hrs of service time, and I told plumber he did not arrive until 10:41 and mentioned current time. He then adjusted quote based upon truthful time stating he had made a mistake. I then asked if both were licensed plumbers and he stated yes, so I had to pay the higher rate for both. Final payment was $439.00. I asked for final invoice and he stated this would be sent from office via email. I then called office and asked for invoice. I was told this would be sent when he sent the invoice to office from I pad. I called back to office because no invoice had been sent. I informed office of the quoted price provided before the job and the final invoiced amount and payment provided by check. I was told that company did not charge by the hour but by the job, and the quoted price would be the price I would be responsible for. I was also told the only one of the employees was a licensed plumber and the other was an apprentice. I was told office would review invoice and provide a refund. As of 4/24/2023 I have not: received an invoice, no further contact with company, and no refund provided.

  

  Business Response

  Date: 04/24/2023

  This issue has been resolved. It was a miscommunication between technician and customer. Spoke with customer over phone and have mailed out copy of invoice and reimbursement check.

  Customer Answer

  Date: 04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************