Complaints

This profile includes complaints for Earnheart Oil, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Earnheart Oil, Inc.

  12782 W County Rd 60 Marshall, OK 73056-0267

  
• 

  Earnheart Oil, Inc.

  120 W Washington St Crescent, OK 73028

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: ********
  
  I am rejecting this response because:

  In response to the company, what proof do you have that confirms you checked for a leak? Without the state-required paperwork, how do I know your driver tested? Did you witness him do it? I did not. 
  
  I did not request a leak test from the new company - they performed it in accordance with state requirements. According to your response, the driver checked for a leak every time he filled the tank? Again, what proof can you offer?
  
  Also, please note, I received ONE email about a past due invoice. No phone calls. I was told I was a credit customer once I filled out the credit application and no instructions were given about when or how much needed to be paid on the account at any given time. I will attach a copy of the one email below, which shows it wasn't until June of 2022 that you offered me a different pay option. We'd been getting propane from you for over 6 months. Communication is lacking. 
  
  The main point that you missed is in regards to your company failing to complete state-required paperwork that could have cost me my house if something had happened. It is your job to know the laws and abide by them. 
  
  
  Sincerely,  
  
  *****************************
  
  

  

  Business Response

  Date: 08/31/2022

  We are terribly sorry this is the first we are hearing of this. Going back through the account records I see where the account was originally changed over from the previous resident. When a tank is filled, the driver does check for leaks. In this case, we had a leak check done on the propane system without any interruption of service. However, a new inspection form should have been completed due to the name change on the account with the customer on site to sign off on the inspection. I show where multiple deliveries were made and payment was received. There were several attempts made to contact the customer on some past due delivery invoices, but no communication back to us regarding a leak or suspected leak. We take leak complaints very seriously and would have come out to check the system. In the event a leak was found, credit would have been given for the amount that was missing from the tank, and the tank repair would have been completed. The safety of our customers and their families is very, very important to us. Without us being contacted regarding the leak, there is no way for us to know that any action needs to be taken. This makes it impossible to correct the situation and maintain a quality relationship with the customer. Please let us know if there are any communication attempts that were missed on our part. 

  Respectfully,

  *************************