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Business Profile

Consumer Finance Companies

Wallace Finance

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Wallace Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wallace Finance has 99 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint against Wallace Finance in December 2023 I havent heard anything yet from bbb or them. Do I have to go to the *********************** in ***********,********* on bbb and Wallace Finance to file a complaint. You need to file on them and contact me. If you dont want to do your job you need to close your office. Your not going to push my complaint under the rug because youre in ********.This is ******* the courts can get you no matter what state you in . Your employees are the problem. You need to handle or get rid of them.Desi the finance agent illegally put Liberty motor Club on my contract without asking me causing me ****** to pay extra on my loan. Liberty dont want to refund my money.

      Business Response

      Date: 01/18/2024

      Hello and thank you for reaching out. I first want to apologize for this happening. I also want to let you know that this refund check was issued on 12/28/2023 and then mailed to State Finance in Lafayette. On 1/4/2024 we received the check in the mail, and it was posted as a credit to your account. I have attached your payment history to show the credit, I also attached a copy of your refund check and the receipt from us posting your refund. If you have any other questions, please don't hesitate to reach out. Thank you!

    • Initial Complaint

      Date:12/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place started calling me like 3 days before I was even due. And the day after my initial due date, they called my job and my references. That is absolutely absurd! I've been a customer of theirs for a couple of years and that has never happened. Tried asking why they did it but was told "it's policy". No it's harassment. I always pay my bills!

      Business Response

      Date: 02/23/2023

      Business Response /* (1000, 5, 2022/12/05) */
      Contact Name and Title: Alisha Compliance Asst
      Contact Phone: XXXXXXXXXX
      Contact Email: *************@wallacemgt.com
      Hello *******, thank you for reaching out. We start our courtesy calls for payment reminder 2-3 days prior to the due date, if we make contact we do not call again until past due. The day after your loan has come due if we have not made contact with you, calls to references and jobs are made. However, we respect your request to not contact your employer and we have noted that on your account. Please let us know if you need anything else. Thank you.

    Wallace Finance is NOT a BBB Accredited Business.

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