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Business Profile

Auto Services

Country Auto Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my van to the shop to be repaired for over heating. I was told that they would call before they did any work and give me a price. He did not call then did the exact same work I had already paid to have done. He assured me it needed done again and would fix the problem. I paid and it overheated the next day! I took it back. I left if and when I went to get it He said its not overheat really . I said then why does the air conditioner stop working and why does the gage go down cooler when I drive. He said oh. Then when I get my van back my heater is broke now he wont return my calls or fix the problem he charged me a lot of money to not fix and just make it worse. I just want him to fix what he said he would and what he broke without charging me any more money. I also paid had him for a new thermostat just to be sure *****************************. Please help I would like to be able to drive my car

    Business Response

    Date: 01/16/2024

    see attached

    Drove the car 40 miles to confirm fix

    Customer Answer

    Date: 01/16/2024


    Complaint: ********

    I am rejecting this response because:
    I had to take it back the very next day because it clearly was not fixed and was overheating AGAIN!  And that time he said it wasnt overheating because he knew it was still broken and the gauge clearly was showing HOT and my air conditioner would not work while overheating .  So  it was still overheating so paid him to put in a new thermostat and then ever since I have no working heater in this cold cold cold weather and he never responded to my call to bring it back. 
    the work he charged me for at first was work I already had done! And it hadnt fixed the problem. He INSISTED it was gonna fix it this time but I had to show up the very next day with it over heating. He kept it several days and now my heater doesnt even work I dont think I should have to keep paying him for NOT fixing anything only breaking my heater now. So if he doesnt want to stand behind the work he did and fix it can he refund the fist amount and I will take it somewhere elsewhere. 
    Sincerely,

    *****************************

Country Auto Service is NOT a BBB Accredited Business.

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