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Business Profile

Industrial Waste Compactor

Eastside Waste Disposal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Waste Compactor.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had trash service with this company for approximately 3 years. I have had 2 trash cans provided by this company the entire time. Upon cancelling the service i requested they come pickup their trash cans they came and picked up on trash can and are now telling me that they only show to have been servicing 1 can. This being said they have emptied both cans the entire time the service was been under contract only when i canceled the service did they claim i have only been paying for one can. now that they owe me money they are doing everything they can to keep from returning the credit to me

  • Initial Complaint

    Date:07/08/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discontinued service with Eastside Waste in May 2023. I have a credit of $45 of which I get an email every month telling me this. I have updated the company with my new mailing address. I have called every month inquiring when my check will be mailed and they dont know. They claim to tell their accountant but dont know why I havent received my money. I have asked to speak with the accountant and have been told several things: shes been out on vacation, out having eye surgery, out driving truck, and they dont know when she will be in. *** asked to speak to a manager and they dont have one. Its been 14 months and I just want my $45.

    Business Response

    Date: 10/17/2024

    We have tried to respond to this but can not get signed in dispute it saying password has been updated.

    I have exchange emails but your office seems less then helpful to resolve this issue.

    How ever if this is in regards to a refund check

    She it was mailed on 03/26/2024 and cashed and cleared our bank on 7/16/2024

  • Initial Complaint

    Date:05/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10, 2024, Eastside Waste ************ conducted their routine residential trash services in our neighborhood. Their operator of a large truck that retrieves the trash destroyed our brick mailbox. I immediately called their office and it was confirmed by their driver they had hit our mailbox causing severe damage. They asked me to get a quote and email it to them, I did the next day. They informed me they would have their crew build me a new mailbox and since the have done nothing. I called approximately May 3, 2024 to see the status. I was told it was already paid and they were under the impression it was completed. They said they would get back with me on the confusion. They did not call me back and have not responded to any emails. I last called on May 10, 2024 and was told their boss would call me back. I have heard nothing still. The cost of a new mailbox is $770, and I have requested that the builder of this new home build It to specs. I have heard nothing. I do business with Eastside Waste ************ to collect our trash weekly.

    Business Response

    Date: 11/01/2024

     

    Eastside Waste accepted responsibility for damaging Mr ****** mailbox and had paid for and contracted a professional brick layer (***** *****)

    to repair the mailbox . According to Mr. ***** he had tried several times to repair the mailbox but stated he was run off by Mr ******* multiple times 

    .He was told he wanted his own person to rebuild the mailbox. This was not known to us until after we had contracted out this  work.

    We have a copy of the paid check of which was paid to have this work performed.

    Ultimately a additional check was paid to Mr ****** for the amount of $770.00 to repair the mail box.

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We pay for trash service monthly to Eastside waste, to have our 2 trash dumpsters picked up every Wednesday. On occasion they miss us and it hasnt been that big of a deal, until now. They missed us 3 entire weeks straight, and when I had called and asked what was going on and if they could pick up our trash, the lady apologized and said she didnt know why they arent coming all the way down our road but she would call the trash guy, and have him try to swing by and grab it that day, if he couldnt make it then he would be there the following morning. I told her we had tons of bags of trash piled up in the house because we have no where to dispose of them since our trash hasnt been picked up in 3 weeks. She said to put some of the bags out in front of the trash dumpsters and they would pick them up. We put a few bags by the dumpsters, and waited for the trash to be picked up. The following afternoon, the trash was still not picked up. I called again and the lady said she didnt know why they hadnt made it out but they would be by. I told her my grandfather has already paid the following month in advance, and I didnt think its fair to us that were paying for services but not receiving the services. She just brushed me off and told me that my trash would be picked up and this wouldnt happen again. The trash was picked up the day before Christmas, but the bags I left by the dumpsters like she told me, were pushed to the side and the animals got into them and drug trash out everywhere that we ended up having to pick up. Today, is Wednesday, our trash pick up day, and once again they havent came to pick up our trash. There are no other available trash services in our area, and its illegal to dump trash or burn it. We have no other options, but to keep dealing with trash piling up in our home because this business could care less.

  • Initial Complaint

    Date:12/14/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a credit of 62.75 with this company, and yet they continue to withdrawal the monthly service fee every month, even though I have cancelled the auto draft authorization on their website. They refuse to answer their phones, will not answer my emails, and will not return my credit or stop withdrawing the monthly fee that is not due or authorized any more. This has been going on since June of 2022. I need a resolution. Either a refund of the credit, or stop the auto draft every month. One or the other needs to occur.

    Business Response

    Date: 01/26/2023

    they had an auto pay through third party and this is corrected

    Customer Answer

    Date: 01/26/2023

     
    Better Business Bureau:

    Suggestion they post on their website a phone number to the 3rd party that controls the auto payments since the business themselves refuse to return calls, answer the phone or emails.  I had a withdrawal in December, as well as it returned back to my account.  I have yet to see one for January.  I hope this is finally over.  Thank you for your efforts in helping with the resolution to this mess. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/03/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled service at 18201 Crown Point on 1 September (My last payment was made 5 September) due to the sheer number of multiple billing issues and par for the course, I am still being charged and no doubt will now be getting the trademarked ESW false late fee additions. They don't give a confirmation number to hold them to, but they can verify with the driver that no trash has been collected. Additionally, I'm STILL being charged late fees for the rental account at 161 Celeste from over a year ago??? I stopped service because their driver continually made excuses about the road condition, and I was given "Service credits" 3 MONTHS in a row. Eternal credits do no good if the trash is never collected and the billing continues. I want ties with this company to stop, they show no desire to stop text-harassing and adding $6 a month fees eternally. I've paid. They need to cancel everything and stop bullying customers with eternal texts to pay a bill.

Eastside Waste Disposal is NOT a BBB Accredited Business.

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