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Business Profile

Payday Loans

500 FastCash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for 500 FastCash's headquarters and its corporate-owned locations. To view all corporate locations, see

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500 FastCash has 8 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After I send back forms back I receive a phone call from an employee in the underwriting department named ******. The first couple times that I took out loans I never had to speak with her but after the first time that we spoke and since which was sometime in about 2010 she calls me for every regular thing that has to do with my account. Whether it's making a payment or returning a call or underwriting or anything she has to be a part of the process of my loan and I just find it very uncomfortable demanding. So much so that I have been trying to take out a loan for a year and the other two times that I tried to take out a loan I canceled the loans because she called wanting to talk to me about it. I just tell her I changed my mind and I don't think I should have to tell her to her face to stop calling me and to let somebody else process the deposit of the loan. She knows within seconds every time I apply for a loan using my account. I don't think it's a good idea because it doesn't exhibit that she is a team player and comes across as controlling. When somebody cannot let another co-worker handle work and tries to keep certain customers to themselves. I have let her process multiple loans but it's just to the point I feel like she exhibits type of employee ownership over my account and I want that to stop I do not want any one employee having my account are knowing every time I take out a loan and feeling like they have the right to call me and tell me that they are in charge of my account. It is part of the experience to be able to have a new and fresh start with a representatives and not feel like they are in my personal space. So I just took out a loan 5 minutes ago I know it was immediately forwarded to her. I have been instructed that if she tries to call me although I have canceled two loans on her and have tried to make it clear to her that if asking her to have another person call me instead of her it does not work that I can call and report her.

      Business Response

      Date: 03/21/2024

      March 21, 2024


      Better Business Bureau
      Serving Eastern ********
      ****************************************************


                  Re:                              ***************************
                  Complaint ID:            20692512       


      Dear Sir/*****:

      We received your request regarding ******************. We apologize for any inconvenience; however, as an unauthorized third party we are unable to speak with you regarding this consumer.  However, we would like to help ****************** resolve any questions or concerns she may have. Please have her contact the 500FastCash ********************* at ************, or by email at *************************************. 

      Thank you for your time.

      Sincerely,

      500FastCash
      *********************
      ************
      *************************************

      Customer Answer

      Date: 03/22/2024

      How nice of the business to finally respond to my BBB complaint 5 and 1/2 months after it was made. Essentially the business avoided making any type of a statement and just left the phone number and email address for the 500FastCash's compliance department. I feel like the tone of their response is enough to. Another loan company no longer does loans in this state. I am requesting for 500FastCash to permanently  delete my account profile and payment information because I no longer want to do business with it. Since 2020 very controlling and exhibiting threatening, stero-typic fashion. 500FastCash has lost my business because it did not stop repeating the problem that was bothering me. 

    • Initial Complaint

      Date:09/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I took out a $500 loan but now they are calling me nonstop,everyday about my payment. Never got a notice or any kind of communication with them. I don't know how much I owe because they refuse to tell me

      Business Response

      Date: 03/21/2024


      March 21, 2024

      Better Business Bureau
      Serving Eastern ********
      ****************************************************

                  Re:                              *****************************  
                  Complaint ID:            20606570       


      Dear Sir/Madam:

      We received your request regarding ****************. We apologize for any inconvenience; however, as an unauthorized third party we are unable to speak with you regarding this consumer.  However, we would like to help **************** resolve any questions or concerns she may have. Please have her contact the 500FastCash ********************* at ************, or by email at *************************************. 

      Thank you for your time.

      Sincerely,

      500FastCash
      *********************
      ************
      *************************************

    500 FastCash is NOT a BBB Accredited Business.

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