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Business Profile

Wholesale Plastic Products

Scepter Manufacturing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Plastic Products.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased your 5 gallon gas can last Saturday, May 24th at the ********** in ********, **. I purchased this gas can because I went on a roadtrip and off road in my vehicle. I was at ***************** where in the middle of the desert thought it was a perfect time to use and put gas in my vehicle as I was low on gas. It was very difficult to use. Instructions were clear and simple but something seemed wrong. It shouldnt be so difficult to get the gas to pour. I got someone to help with the gas can and they couldnt get it to pour out either. I ended up taking the front piece off to use as a funnel to get gas into my car. Spills happened and this couldnt have been healthy when it was 98 degrees and I had the fumes of gas I was breathing. Because of the spills I damaged my rear tire which caused complete discoloration of the tire and will have to get replaced. I just got these off road tires little over 4 months ago which cost me little over ***** with installation. Because of the faulty can, I had no option but to use the front piece of the can as a funnel since I needed gas. There was just no other option. I went to ********** as soon as I arrived back home and had them try to use the gas can and no worker could get it to pour. I still had little gas in it as I explained what I had to do. I also couldnt just dump the gas out, I tried to improvise and did what I needed to do. Despite of the damage to my vehicles tire this can cannot possibly be safe.

    Business Response

    Date: 06/04/2025

    Good morning.  I have responded to the complainant and also copied *******************************************************************.  I will take care of this as soon as I hear back from them.

     

    ***** ****

    Scepter 

    Customer Answer

    Date: 06/04/2025

    I have reviewed the business response and I am working with *****. I just sent over the required documents she has asked for and am requesting my receipt from the shop where I got my tires. When that is received I will forward to *****.

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 5 gallon gas can, red, with a green and black nozzle. Took it to the gas station and the lid took 15 minutes to remove-had to ask a man, who also had a difficult time. When I went to use the gas, another man took about 15 minutes to get the lid off, it didn't work. Took it back to WalMart for a refund. They don't give refunds once gas is in it. Plus, the gas leaked as we tried to pour it. I called the Scepter company for months and left a message with every department-no response. Pretty please get me a refund for the can. It was $34.??, plus tax. I would settle for $36.00. If you have further questions, my phone is XXX-XXX-XXXX. Thank You Very Much!

    Business Response

    Date: 11/02/2022

    Business Response /* (1000, 5, 2022/08/09) */
    Hello - Please contact that Scepter Customer Service department at **@scepter.com and we will be happy to assist.

    Thank you.


    Consumer Response /* (3000, 7, 2022/08/16) */
    This is the email to Scepter, I sent it 9:01 PM Saturday, the 13th. God Bless you!

    "My number is XXX-XXX-XXXX. Please call, not email, not text. I would be happy with getting my money back. If you want the gas can, please mail me a postage label. Please check your automated system. When I call, no one calls me back or answers.

    Thanks for your time."


    Consumer Response /* (2000, 11, 2022/09/07) */
    Forwarded message
    From: **** ****** <**********@bbb-email.org>
    Date: Sat, Sep 3, 2022 at 11:40 AM
    Subject: Re: BBB Complaint Case# 38091108 (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX)
    To: Better Business Bureau <**********@bbb-email.org>

    Thank you all for your hard work!!!
    I received my refund check Sept. 3, 2022.
    This case can be considered closed.
    May God Richly Bless and Keep you�

Scepter Manufacturing is NOT a BBB Accredited Business.

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