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Business Profile

Retail Florist

City Sweets Floral

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 28, 2023, I ordered a $400+ dollar bouquet for a funeral being held on April 8. I spoke to the owner of the business I used this florist for a funeral and was incredibly disappointed. I was assured by the owner the $400 bouquet I bought would arrive AN HOUR before the funeral. The flowers arrived after the people did and members of the audience had the weird experience of watching the flowers get arranged. And the flowers, in my opinion, did not look anything like **************** I had specifically requested and sent a photo of as an example of what I had in mind and the wrong colored flowers. It took multiple calls just before the funeral was scheduled to begin to find out where the flowers, that were supposed to be there an hour early, were. I had told the owner of the shop that these flowers would be the primary flowers in the service and how they were the centerpiece. Not only did the flowers not show up until when the service was set to begin and until people were already seated, when I called the owner about it, she said it was a lie about having to make multiple calls minutes before the funeral started to find out where the heck the main flowers were. Aside from what, in my opinion, were sub-par flowers that look bouquet I had ordered (I had sent her the photo of the white flowers as an example of the lush flowers I wanted, but the skimpy, in my opinion, bouquet in the wrong colors (and please note the flower wreath depicted behind the bouquet I bought to surround the urn and the two baskets of white lilies were not part of what I ordered. These flowers were flowers we hustled up from around the church so as to not have to start the funeral with flowers at all. Luckily the church had some lilies and someone had brought a wreath of flowers that saved the day). Because the flowers were of low quality, were the wrong color, and because they arrived so extremely late, I am seeking a refund, which the owner will not give me. This is fair to ask for.

    Customer Answer

    Date: 04/14/2023

    resolved the issue with the business.

     

City Sweets Floral is NOT a BBB Accredited Business.

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