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Business Profile

School Information

Insight School of Oklahoma

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worst experience I have ever had with customer service. EVER. I can’t get anything done. I was denied a laptop because they said he wasn’t going to school full time but he was. It took me getting a hold of an operations manager to get it corrected and finally sent out. Got it and it requires a printer. No one mentioned a printer. No one mentioned that they aren’t offered yet you need one to complete the set up the lap top. I got the laptop and it is 5 days before school starts and now I have to come up with the money for a printer. There is no admissions assistance to explain the step by step process of anything that you need to do. My son was assigned to classes he didn’t need and didn’t request! No one explains the relationship between K12 and Insight. This is the most unorganized, frustrating company I have dealt with in my life. My son wants to do online schooling and this has been nothing short of a complete disaster. I contacted Kat for assistance as a last ditch effort and was given attitude and was told to call a 5th different number today alone. I would never suggest anyone come to this school at all ever! It’s awful! I want someone to call me and help me to get my son set up for school.

    Business Response

    Date: 08/21/2024

    see attached

     

    Insight School of Oklahoma (ISOK) is an alternative education virtual charter public school serving 6th through 12th grade students across the state. The ISOK board contracts with Stride K12 to manage the day-to-day operation including but not limited to operations, enrollment, curriculum, equipment/supplies, and personnel. Below are the responses to the issues in the statement:
    -
    ISOK is unsure what occurred at the national enrollment center that ended with an enrollment denial. However, once the Operations manager was made aware on July 8 his enrollment was accepted. A laptop was shipped on July 30 and delivered on August 1 when all materials were released for shipment to ISOK students.

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