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Business Profile

Storage

The Locker Room Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my partner have had a storage locker here for over 2 years now, and we never had any real complaints up until closing out our account with them. On April 23rd 2023, me and my partner emptied the entire locker that we were renting. We went up to the office to notify them of ** emptying the unit, the lock was removed, and that we wished to close out the account permanently. The office was closed, regardless of it being a weekday and it was in the afternoon when we were finished with the task of emptying the unit. I called the emergency line that was posted on the door, a woman answered the phone and informed me they were closed that day and didn't tell me why. I proceeded to inform her of our intentions of wanting to close the account and asked if we need to sign or provide anything and she said no and that she would take our name off the list the following Monday, April 24th 2023. as of yesterday May 1st, 2023, i was notified by my bank that The Locker Self Storage had a pending withdraw of ***** out of my account (another month of rent) I have tried emailing, and calling multiple times and left a message on their voicemail. They will not return my calls nor answer them either. This is beyond unprofessional of them as a business' owners and implies very shady intentions.

The Locker Room Self Storage is NOT a BBB Accredited Business.

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