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Business Profile

Dental Surgery

Perfect Smiles Family Dentistry
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Perfect Smiles Family Dentistry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Perfect Smiles Family Dentistry has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the dentist and was told that I had to put a percentage down of the work before I could get an appointment. The total was unknown so I refuse to put down 25% of unknown for an appointment. A few hours later I get a text message saying that my appointment was set for June 4th at 8:00 a.m. on June 4th I show up at 8:00 and the lady up front told me I didn't have an appointment! When I showed them the text message, they told me that there was nothing they could do and I would just have to reschedule! I then realized that my doctor wasn't even there that day and they had said this whole thing up just to play with my anxiety! Well it worked! They send me Bills for things 6 months afterwards when I paid in full up front. Yesterday they sent me a bill for $108 just to be seen! I have insurance that should have covered that. I don't think they're even filing until after I pay the $108. They're a bunch of crooks and they play Silly reindeer games! I don't understand why the doctors would allow that at all!

      Business Response

      Date: 06/21/2024

      We will respond to the patient personally and confidentially.

    Perfect Smiles Family Dentistry is BBB Accredited.

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