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Business Profile

Major Appliance Services

Tom's a Better Repair Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

This profile includes complaints for Tom's a Better Repair Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tom's a Better Repair Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was recommended by ** as a reputable company to service my refrigerator which has a 5 year warranty on the compressor. *** came out the first time 08/02/22 and told me the freezer fan had gone out, and it wasn't under warranty. He replaced the fan and charged me $169.00 for the repair, which made no difference in the freezer not getting cold enough. I called him back and told him there was no change in the operation of the freezer. He came back out 09/01/22 and told me the fridge was low on freon and charged me another $150.00 to charge it up, which made no difference. When I called him back, he told me it was probably the compressor, which is under warranty. He scheduled a repair visit for a few days later and never showed up. I kept calling him back for the next 3 weeks and he would promise a day and time he would return, but he never has. I do not want to call him back again because he will just lie to me again. I've included copies of the invoice charges that I paid in cash. I would like a complete refund of all repairs he has billed me for that didn't fix my problem. I think he takes advantage of senior citizens.

    Tom's a Better Repair Service is NOT a BBB Accredited Business.

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