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Business Profile

Boat Upholstery

Loralai's Upholstery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Upholstery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business took $2400 from me in May of 2022 as a down payment to reupholster my boat. After taking our money he put off starting on our boat until February of 2023. He promised to have it done by ***. In May we finally went to pick up our boat because it was about lake season and NOTHING was done on it. He continued to make excuses and lies about how much had been done on it and so it was a shock that NOTHING had been done. After we picked it up we told him we wanted our money back or we would file a dispute in civil court. He then promised if we brought it back after lake season was over he would not outsource anything and he would do it himself and he assured us over and over again he would have it done in 6 weeks and would knock off another 1000-1200 off of the total. So we decided to give him another chance to make things right before we filed in court. We took the boat to him in October of 2023 and he said he would have it finished in 6 weeks. We message him weekly asking for updates in which hes never in town, he can never send us pictures, he cant tell us whats been done. So after 3 more months we told him we would just come pick up our boat in which he replies we cant get it until Wednesday. We told him we would be in ********** next week and we just want to cone get our boat and he has told us hes got family issues and we cant come get our boat and he will let us know when we can pick it up. We now know that he has had other complaints on his webpage but turned off commenting so we cant make a post. People need to be aware this man is a scam artist. We have hundreds of messages between us in the last year and a half of his constant lies and excuses that we would be happy to share. We have been more than willing to work with him and gone out of our way to do so.

Loralai's Upholstery is NOT a BBB Accredited Business.

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