Complaints

This profile includes complaints for The PC Landing Zone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The PC Landing Zone has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The PC Landing Zone

  803 W Shawnee Byp Muskogee, OK 74401-3535

• 

  The PC Landing Zone

  1029 Muskogee Ave Tahlequah, OK 74464-2635

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my I Phone in for a battery replacement as my battery life was draining quick. When I got the phone back I left the store and noticed I could no longer use my Face ID on my phone I took the back to the store and the employee stated they did not touch the front camera. I explained the camera was working properly before I gave it to them as I use faceid for everything. She agreed to hold the phone, remove the front and clean. When I retired she then stated it was water damage. I explained bottom line everything worked properly before they touched the phone and now it doesnt works the owner was very hostile and stated it was my fault. I am asking for them to trade my phone out as the camera was working fine until they touched the phone.

  Customer Answer

  Date: 01/10/2025

  PC Landing Muskogee.  ********************************. ************

  Business Response

  Date: 03/03/2025

  This customer came in for a battery replacement on his iPhone. We replaced the battery and it was a routine procedure. The customer came back after a few days and said his face ID was no longer working. We opened the device again to see if we could see any damage to the proximity sensor that controls the Face ID. We didn't see any physical damage, except that the water indicator (the part inside the phone that tells us if it has liquid damage inside the phone) was lit up and there was physical water inside the phone. Our agreement that we have all of our customers sign before we touch their device states that we do not warranty water-damaged devices. I've attached his agreement here. Our store staff explained this to the customer, but he wasn't happy with the answer. The customer then called to speak to me (the owner) and I gave him the same answer - we unfortunately cannot warranty water-damaged devices. This damage was not caused by us, and we cannot warranty it or replace it. 

  Business Response

  Date: 03/05/2025

  Attached are a few pictures we took of the phone when he brought it back in for a warranty. I've marked up on the pictures that show where there is actual standing water inside his phone. The picture of the halo around on the top of the screen is due to the water damage that is clearly visible. I've also attached the agreement he signed that states we do not warranty water-damaged devices, along with his payment receipt. 

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haad their service man come out and link printer to computers - nice guy and good job. He mentioned my computers were old and out of date; his company sold new computers. I ended up buying to "NEW" computers to find out that they were not new, but refurbished) . Had to call them after setting up "New" computers (remote access - slightly improved the cloning process (sent an $80.00 invoice - stated she would not require pay on the invoice as a courtesy ; however, was still having problems and was told it would be $120.00 to send someone out Texted and called several times that there were still problems. After one quit and would only buzz, called DELL and they informed me that my "New" computer was over 4 years 114 days old (- could send them the computer for diagnostics (diagnostic and possible fix it price).. Informed PC Landing Zone what Dell tech said to which she responded - it was 30 days. At this time, I bought two "New" computers - one I was able to take and get fixed elsewhere and one is not fixable. Lisa is not willing to resolve this; just keeps saying it is past thirty days. I would not recommend buying or doing business with PC Landing Zone. As with most businesses today, a computer is crucial - buying a "New" computer and getting a non-working refurbished computer can impact business.

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 5, 2022/07/15) */ We sold **** ***** two refurbished computers for $449.99/each. It is not possible to find a brand new computer with the specs she wanted for that price. At this price point, it was assumed that these computers were refurbished. The employees at **** ***** had a much older computer in which they needed programs transferred from to the "new" computers. We do this through a process of "cloning" the hard drives. However, one of the hard drives was experiencing some issues. We explained to the customer that we could definitively try, but it still may not work as well as they would like after the process was complete. Because the customer did not want to pay for new license keys for the specific software they run on their computers, they asked us to proceed with the cloning process. This process was completed for them. The customer was very happy with the product and the customer service at that time, and even posted an outstanding review of us on Google. A few days later, there was an issue with the manner in which one user logged into the "new" computer, but that issue was resolved over the phone at no cost. The customer called a few days later complaining that sound did not work, as well as a specific program they were using for their **** ***** business. The issue with the sound on her computer not working was due to the fact that she did not have her speakers plugged into a power source. The issue with the software she was using, is that she was trying to edit a read-only file. These issues were not related to the computers themselves that we sold them - they were related to simple computer support. There were no issues with the hardware of the devices we sold them that we were aware of. We did attempt to charge them for one hour of remote support, which is our standard remote service fee. The customer threw a terrible fit, and we decided to make peace with the customer and waive the remote service fee for them this time. After 30 days after receipt of the hardware, the employees called and wanted refunds on their computers because they did not feel they were sold computers that worked, but in reality, the issues they were having were due to them not knowing how to use them. The support they continued asking for was strictly computer support - nothing at all wrong with the actual hardware we sold them. The employees texted our employees between 9:00 - 10:00 pm one night, complaining about her computer. While we worked to answer their questions, they continuously wanted us to do this at zero-cost to them. After telling them that we would not be refunding them since 30 days had passed since their date of purchase, **** ***** filed a chargeback dispute with their credit card company, listing the charge as fraudulent. The bank debited our checking account automatically and ruled in her favor. After rebuttling the dispute, we still have not received our money back from this customer who still currently has our equipment. This customer asked for a refund outside of our 30 day warranty window - filed a chargeback dispute with her bank - and we are out time, money, and negative reviews for this customer. She also has listed my personal name in this complaint, which I do not feel is appropriate. It is personally identifiable.