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Business Profile

Internet Services

Bravado Wireless

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bravado Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bravado Wireless has 9 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Bravado by email to cancel my service. The email got returned to me. This is the same email I have communicated with every time. I sent another email and again returned MAILER ******. I went to their website and verified at the bottom of the page under Contact Us it lists this email. *********************************** It's still there at this moment ******************************* Later that week, I called the Muskogee location to cancel my service. The young woman told me that they've been having trouble with the emails. We chatted, thanks for these years of service etc it's been great. I only ever had an issue with the **** ******* She said ok, all set etc.Then I got a bill for that month.I contacted Muskogee again and they said they have no record of me calling. Then they spoke to a supervisor who had me go to the **** location and prove that I emailed. I went. They took screenshots of the email and asked me to forward the emails. The *** could see it was their email used for ************** Also screenshots of my call history to see I did call Muskogee. I was told they'd get back to me on Monday.Twice I was asked why there was data used if I have switched to ********. I explained I went around the house and believed I changed every device and told my kids to change every device, it's possible there's still some device connecting BUT it's also been weeks since their router was even plugged in. The data had to be minimal.I expected an invoice for the part month I owed and roughly $20 for the remaining balance of the router's monthly cost. Instead I'm being billed essentially two months or a month and a half of ********** Monday comes and the supervisor has reviewed things and her determination is since I was provided (minimal!) data that I'm going to be billed the full amount. They switched email providers and no longer use that email and the email and the phone call are not sufficient to cancel service, it must be done in person.

    Bravado Wireless is NOT a BBB Accredited Business.

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