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Business Profile

Rent to Own Furniture

Rent One

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rent to Own Furniture.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/28/2025, rent one came to door a week ago for payment of 182$ today 4/28/2025 they took 445$ off of my husbands card. A card they should not even have on file I already had an issue when they delivered my fridge, it wasnt the correct fridge I had ordered. And when they did finally deliver it they scratched up my door jam and dented my car. It took them 3 months to settle that. They took 445$ out my husbands account without his consent and I need it returned as that was my rent money.

    Business Response

    Date: 05/22/2025

    The processed amount matched the balance due at that time. The account was 55 days past due, and the client is enrolled in AutoPay. The client agreed to a payment for any damage done. See attached

    Customer Answer

    Date: 05/28/2025

    I am rejecting this response because:   Them damaging my car has nothing to do with them charging a card that they should not have on file to begin with. When I used that card to make a payment I told them that, that specific card was to be used as a one time payment and not kept on file as it was not my card. 

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