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Business Profile

Storage Units

A & J Mini Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a storage unit with this company starting at the end of April 2022. I cancelled and moved a month later.
    2 months after that, I started receiving late notices and additional fees. I emailed to get everything cancelled.
    A&J is still charging me rental charges and as of today, 10/13/2022, they have decided to cancel my unit which now has a bill over $500.

    Business Response

    Date: 11/23/2022

    Business Response /* (1000, 5, 2022/10/17) */
    ******, thank you for taking the time to discuss this matter. First, your bill has been zeroed and it was not sent to creditors. We have canceled your rental which is why you received the move out notice.

    Our move out policy requires a picture to be sent via email or text confirming the unit is empty to cancel the rental. We did not receive this picture via email or text confirming that you were officially out of the storage unit. We called you ten times since the end of July 2022 to find out your current status with the unit and did not answer us. The one time you did answer, you hung up on us on October 10, 2022. On 10/13/2022, we cut the lock on the unit and finalized your move out.

A & J Mini Storage is NOT a BBB Accredited Business.

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