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Business Profile

Pest Control Services

Hobbs Pest Control
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I used them for two years, they got mad I left them, charged me for removing bait stations, i refuse to pay because they never picked up the bait stations. They keep billing me and adding 1.5 percent to it. This is a bill to remove bait stations. I'm not paying them for saying they will do something and not. Both properties still have said bait stations.

    Business Response

    Date: 04/08/2024

    Customer hired ********************** LLC for termite bait station services. On 06/13/2023 the customer cancelled services and was notified that Hobbs Pest Control would need to pick up all of our equipment at the customers property. Customer was notified on 06/19/2023 that ********************** would be at his property on 06/20/2023 to pick up all property that belongs to Hobbs Pest Control which was termite bait stations.  Upon Hobbs Pest Control's arrival to the property to retrieve said property the customer had the gates locked and was not present to allow ************** to retrieve the property.  Hobbs Pest Control charges a $75.00 trip fee to cover the cost of fuel and employee pay.  Hobbs Pest Control was not able to retrieve all of our property and has attempted to contact the customer multiple times on this matter by email and phone.  Hobbs Pest Control did not charge the customer for the property that we were unable to retrieve. Hobbs Pest Control has a lengthy log on failed contact attempts to the customer. Attached is the log through our scheduling system showing that Hobbs Pest Control notified the customer of the appointment to pick up all equipment. Hobbs Pest Control would like to resolve this issue and allow the customer to either bring the rest of the property to us or allow us on the property and unlock the gates to retrieve the property. 

    Thank you,

    Hobbs Pest Control

Hobbs Pest Control is BBB Accredited.

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