Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We, Country Equipment, rented this company skid steers and over time they racked up over $6,000 in rental fees. They paid a total of $2,000 and still owe us over $4,000. They have given us every excuse you can think of and refuse to pay what they owe. Stay away from these con artists. They purposely wrote checks to different companies with different amount on numerous occasions knowing we could not do anything with the payment.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired the Clean Team to help do a move out clean in Sept/Oct 2022. Our experience was horrendous. First, we told them we had heavy stuff that needed moved. Second, I communicated that I had an autoimmune disease and that our home was very messy and that we were completely aware. We paid for 8 hours of cleaning and moving stuff. We found it weird when two older people pulled up, but we don't judge based on appearances. We let them in and the lady and her husband started taking photos of our house without consent! They then went out to our car and we heard them saying it was a hoarder house. As someone struggling with their health, it was greatly upsetting. I told my husband they could go and we would find someone else. He told them they could go. They were insisting and said "it was clear [we] need help!". My husband just told them to leave and shut the door. They then POUNDED on the door. My husband opened it because we were worried they'd damage it, and he made the excuse that they didn't look like they could carry heavy stuff, which they INSISTED they could (plot twist, they could not and didn't end up helping ** with that.) He said no, they tried to push their way in so we went ahead and let them in, (we both have autism so are unsure how to handle such situations, my mom told me later on we should have called the cops and had them escorted off our property which now I realize we should have done because we did NOT want them there anymore.) They complained the entire time they cleaned, threw away some of our actual stuff, stole our broom, and managed to get half the house clean in 2 hours, but we're satisfied enough we were able to kick them out after that saying we would get the rest ourself. We were still charged for a full 8 hours. Do NOT, I repeat, DO NOT hire these people. They are horrible, will complain about their job, insult you, refuse to leave, steal your stuff, throw away your stuff, and then charge you for the full service.