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Business Profile

Tire Dealers

Big O Tires

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • NaRissa A

    Date: 08/12/2024

    On Saturday 8/12/2024 I had a 9AM appointment. I dropped my vehicle off for 6 tires (dually truck) and an alignment. I was told that it would be 2 hours or so and they would call me when my vehicle was done. At 12:18 PM I called to check on my vehicle as I had not heard from them. I was told my vehicle had not been worked on yet. The man on the phone told me there had been 12 to 13 people come in after me. After should not matter as I had an appointment. I was then told it was the next one to go in and it would be about 2 hours and again they would call me. At 2:40 pm I called again as I had not heard from them. I was then told they were installing the last tire, and it was almost done. I left my home to pick up the truck and when I arrived was told the tires were done but the alignment was not. They let me know their machine was broken. They had every opportunity to call me and let me know this information as well as letting me know this when I called but they did not. Instead, they put on $1,249 worth of new tires on a truck that needed to be aligned. The manager said he could send us to the ***** location for the alignment. Going there as a walk in with only an hour and half left in the business day would have been pointless. Also, why give this company any more of my money? I wouldnt even send my worst enemy here! This is classic bait and switch DO NOT EVER GO HERE! In fact, Id like to suggest a business name change to Big NO from Big O.

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